CRS Improvements stakeholder update: A summary and thank you

May 30, 2025

Thank you to all who attended the CRS Improvement Stakeholder Update session. Hosted by RECCo and DCC, the meeting provided a comprehensive overview of the ongoing efforts to enhance the Centralised Registration Service (CRS). The session included valuable insights from Bilal Ali and Jason Hynes from DCC, who shared updates on the improvement plan’s development, current progress, and future initiatives.

An overview

DCC outlined the CRS Improvements Plan, highlighting its goals to address stakeholder pain points, align with customer needs, and ensure future service resilience. Collaboration with RECCo and input from consultations and surveys have been instrumental in shaping the plan.

Workstreams and projects

Address Data Quality: Analysing unmatched addresses, assessing their impact with user input, and applying fixes through targeted quality improvement sprints.
Change Management: Improving the efficiency of the Change Process by introducing a small change pathway, a refined release approach, and an enhanced overall management process.
Engagement and Communications: Improving communication strategies to enhance stakeholder interaction and engagement across the board.
Incident Management: Targeting quicker incident resolution and better user updates by updating ServiceNow templates, automating routing, and improving feedback and closure procedures.
Reporting: Streamlining the reporting framework to support transparency, cost-efficiency, and better alignment with user needs.

Ongoing engagement

Stakeholder feedback is critical to the success of the Improvements Plan. Continued engagement will be supported by encouraging participants to provide input to guide future developments.

We appreciate your participation and input as we continue to improve the CRS. Your feedback helps shape a more efficient and user-centric service, and we look forward to your continued engagement in this important journey.

If you have any questions or queries, please email communications@retailenergycode.co.uk