Webinar recap: Introducing our 2024-25 Budget

On 28th February, we held a webinar with stakeholders to discuss our 2024-2025 Budget and provide a deep dive into one of our primary objectives for the coming year: delivering service excellence.

Update on our Third-Party Intermediary Code of Practice

In October 2023, we published our voluntary Third-Party Intermediary Code of Practice (CoP) for non-domestic energy brokers and aggregators. At this time, we committed to introducing an accreditation and audit framework. Subject to the necessary change proposal being accepted by Ofgem, this will make it mandatory for non-domestic suppliers to use only intermediaries adhering to […]

Board Highlights February 2024

Code Manager Following detailed feedback from the Parties, the Board confirmed a focus for the coming year would be on improving the Code Manager Service. The Chief operating Officer reported that there are many improvements being delivered across all aspects of the Code Manager Service, captured in Improvement Plans agreed with the relevant service providers. […]