Marie Curie report calls for more help for medical equipment users with their electricity bills
A new report by the end-of-life charity Marie Curie highlights the impacts that rising energy costs have on those living with a terminal illness, particularly those reliant upon medical devices that they use at home. It provides further evidence that more targeted support should be provided to those energy users, as highlighted in our paper: […]
Important service update for the Central Switching Service (CSS)
Update on DCC CCS P1 switching incident progress 21/08 DCC notified industry parties, including RECCo, on 06/07/23 that a major incident with the Central Switching Service (CSS) was impacting supply switch messages and new registration messages for gas and electricity supply customers. DCC has updated CSS with the required information and sent the missing switch […]
Industry action to support consumer issues
On the 5th of July, RECCo hosted a stakeholder event at Capgemini’s Accelerated Solutions Environment (ASE) to identify how we could address consumer issues as a collective. This included issues around energy affordability, energy consumption and lower-income households. Throughout the day, we reminded ourselves of the challenges faced by different consumer groups, hearing from a […]
How we saved over £640k for our stakeholders by migrating the Green Deal Central Charging database
As a not-for-profit organisation, we know that we are spending industry and consumer money to deliver secure, stable and adaptable services and programmes. As such, we are constantly looking for ways to make our services more cost-effective and to ensure our stakeholders feel we are providing value for money. The following case study shows how […]
Board Highlights June 2023
1. Data & Digitalisation The Board reviewed progress made in Data & Digitalisation (D&D) since July 2022 and the finalisation of D&D strategy. RECCo has organised its project work into agile ‘epics’ (work breakdown structures) to ensure focus and flexibility. The focus on improving user experience can be seen with the digital navigator and other […]
Inside RECCo, Issue 23
Our latest newsletter is now live. Read it in full here. What’s in this issue? We welcome Elizabeth Lawlor as Interim CEO (Read more) Our first annual review is here! (Read more) Our progress so far on a TPI Code of Practice (Read more) How do we manage and deliver our programmes in a rapidly […]
It’s your opportunity to vote!
Vote for the appointment of an Industry (Networks) Non-Executive Director and the re-appointment of RECCo Policy, Regulation and Net-Zero Non-Executive Director. Background In accordance with Clauses 5.6-5.9 of the Retail Energy Code (REC), we are notifying all REC Parties that the Nominations Committee met on 8th June 2023 and has recommended that Isabelle Haigh is […]
Our first annual review is here!
The Retail Energy Code Company (RECCo) Board is delighted to publish its Annual Review, which reviews our activities in the 2022/23 financial year. The Annual Review provides a summary of the operational performance delivered by RECCo and its Code Manager, as well as other service providers. Our primary focus is the stability, improvement, and evolution […]
What happened at our first REC Services Development workshop?
We recently hosted the first of three REC Services Development workshops. Members of the RECCo Team travelled to Glasgow to hear industry stakeholders share their thoughts on the Code Manager and Enquiry Services. The valuable feedback received will play a pivotal role in shaping these services’ short-term and long-term future. Learn more about the workshop […]
Update on the proposed TPI Code of Practice
We want to thank all those who have already provided feedback on our proposals for a Third-Party Intermediaries Code of Practice, including those who attended the broker workshop on the 20th of June. We remain on track to formally submit the draft Code of Practice for incorporation into the Retail Energy Code by the end […]