Join our webinar: Introducing our data and digitalisation strategy
Earlier this year, we released our 2023-2026 Forward Work Plan, which outlined our priorities – including enhancements to our data and digital services. Join us on September 26th for a webinar where you can learn about and engage on our data and digitalisation strategy. The strategy outlines how we will support open data, digitalisation and the […]
Update on activity following the P1 Switching Incident
DCC notified industry parties, including RECCo, on 06/07/23 that a major incident with the Central Switching Service (CSS) was impacting supply switch messages and new registration messages for gas and electricity supply customers. DCC has since updated CSS with the required information and sent the missing switch messages and new registration messages to market participants. […]
Inside RECCo, Issue 25
Our latest newsletter is now live. Read it in full here. What’s in this issue? What can you expect from the recruitment process? Our work to ensure a fairer energy broker market How can we improve the Code Manager and Electricity Enquiry Services? An update on July’s Central Switching Service incident Marie Curie report calls for […]
Board Highlights August 2023
The Board received a detailed report on a significant DCC data incident that impacted domestic and I&C customers. On the 6th of July, the CSS failed to send the required industry messages to gas and electricity suppliers and other relevant market participants and this meant that many customers were not switched to their nominated supplier. […]
Marie Curie report calls for more help for medical equipment users with their electricity bills
A new report by the end-of-life charity Marie Curie highlights the impacts that rising energy costs have on those living with a terminal illness, particularly those reliant upon medical devices that they use at home. It provides further evidence that more targeted support should be provided to those energy users, as highlighted in our paper: […]
Important service update for the Central Switching Service (CSS)
Update on DCC CCS P1 switching incident progress 21/08 DCC notified industry parties, including RECCo, on 06/07/23 that a major incident with the Central Switching Service (CSS) was impacting supply switch messages and new registration messages for gas and electricity supply customers. DCC has updated CSS with the required information and sent the missing switch […]
Industry action to support consumer issues
On the 5th of July, RECCo hosted a stakeholder event at Capgemini’s Accelerated Solutions Environment (ASE) to identify how we could address consumer issues as a collective. This included issues around energy affordability, energy consumption and lower-income households. Throughout the day, we reminded ourselves of the challenges faced by different consumer groups, hearing from a […]
How we saved over £640k for our stakeholders by migrating the Green Deal Central Charging database
As a not-for-profit organisation, we know that we are spending industry and consumer money to deliver secure, stable and adaptable services and programmes. As such, we are constantly looking for ways to make our services more cost-effective and to ensure our stakeholders feel we are providing value for money. The following case study shows how […]
Board Highlights June 2023
1. Data & Digitalisation The Board reviewed progress made in Data & Digitalisation (D&D) since July 2022 and the finalisation of D&D strategy. RECCo has organised its project work into agile ‘epics’ (work breakdown structures) to ensure focus and flexibility. The focus on improving user experience can be seen with the digital navigator and other […]
Inside RECCo, Issue 23
Our latest newsletter is now live. Read it in full here. What’s in this issue? We welcome Elizabeth Lawlor as Interim CEO (Read more) Our first annual review is here! (Read more) Our progress so far on a TPI Code of Practice (Read more) How do we manage and deliver our programmes in a rapidly […]