Ofgem is reviewing how the Data Communications Company (DCC) supports energy switching across the market– and your feedback plays a key role.
If you use DCC services, this is an opportunity to share your experience and help shape how switching continues to evolve across the market.
Take the survey now
- Takes less than 10 minutes
- Closes at 5pm on 27 April 2026
- Your feedback will directly influence Ofgem’s review
Why your feedback matters
The Switching Incentive Regime (SIR), introduced in 2023, is Ofgem’s framework for understanding how DCC supports energy switching services. As part of this, RECCo gathers feedback from Retail Energy Code (REC) Parties to ensure user experiences are reflected.
The SIR survey explores:
- How smoothly switching works in practice
- How effectively DCC communicates with and supports its users
Your feedback helps build a rounded view of current performance and identifies opportunities for improvement, contributing to how DCC is assessed through the Centralised Registration Service Performance Adjustment (CRSPA).
What happens to your response?
We’ve partnered with independent research agency Researchcraft to run the survey.
- Your responses are confidential (unless you choose otherwise)
- Insights will be shared with RECCo after the survey closes
- Findings will inform a report to Ofgem
What happens next?
After the survey closes:
- Researchcraft will analyse the results
- RECCo will combine your insights with operational data
- A final SIR 2026 Assessment Report will be submitted to Ofgem
Any questions?
Contact communications@retailenergycode.co.uk or speak to our Central Registration Service team:
- Dane Sandy| Operations CRS Service Delivery Manager & Consultant
- Mollie De Camp| Operations CRS Service Delivery Manager & Consultant
- Mark Loveday| Director of Operations
Thank you for taking the time to share your views — your feedback plays an important role in shaping the future of energy switching.
