We are pleased to present our first quarterly report, which provides a comprehensive update on our progress towards the four key priorities outlined in our Strategy and Forward Work Plan (FWP) for 2024-2027 and how our services are performing so far. By implementing quarterly reporting, we aim to keep stakeholders informed throughout the life cycle of our FWP and maintain transparency in our progress.
Read the report in full here.
Progress against our key priorities
In 2024/25, our four key priorities are:
- Delivering service excellence
- Our Data & Digitalisation strategy
- Our Energy Theft Reduction Strategy
- Regulatory Programmes and Policy Delivery
The first section of this report provides an update on our achievements in the first quarter and outlines our plans for the upcoming period (Q2). Our primary focus remains on enhancing our current services for stakeholders and supporting evolving future needs.
REC Service performance
At RECCo, we procure and manage several REC Services to meet the Retail Energy Code (REC) requirements and support the efficient functioning of the retail energy market. As part of our service management approach, we rigorously monitor and report on our service providers’ performance against contracted Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This process ensures that our services operate efficiently and effectively, allowing us to identify and prioritise areas for improvement.
This report features a dashboard view of our core services’ performance, which we will continue to refine based on your feedback. We are committed to facilitating a better-functioning retail energy market for all consumers, driven by our dedication to continuous improvement.
Provide your feedback
We welcome this opportunity to update you on our progress and encourage you to provide feedback via this short form. Your input is invaluable as we strive to enhance our services for stakeholders and achieve our strategic priorities.
