Supporting our team: New family-friendly and bereavement leave policies
At RECCo, our people are at the heart of everything we do and the services we offer to our stakeholders in the retail energy market. Over the past five years, we’ve made significant changes in our workplace to better meet the evolving needs of our employees. Our commitment is to create a supportive and empathetic […]
Share your voice: our Annual Stakeholder Satisfaction Survey is coming soon!
We’ll contact all stakeholders in early November to gather feedback on our REC Services. This will be our third Annual Satisfaction Survey, an essential tool for collecting both quantitative and qualitative feedback. Your input is essential in helping us prioritise changes for 2025-26 and ensure our services align with your needs. Why participate? Your feedback […]
Our response to: Review of Gas Transporter traditional metering licence conditions
We supported the extension of existing obligations as an interim measure but suggested that the additional 12 months would be insufficient given the current pace of smart meter installations and should instead be tied to a metric based on the number of installed smart meters/demand for legacy metering. Read our response in full here.
Event postponed – Come and speak with us: Countdown to Market-Wide Half-Hourly Settlement
Note: This event has been postponed The MHHS Programme has submitted Change Request CR-055, which proposes postponing the MHHS go-live date from March to August 2025. As a decision on CR-055 is not expected by 13th November, there will still be uncertainty regarding key programme milestones at that time. Due to this, we have decided […]
Save the date: October roadshows
Thank you to everyone who participated in our recent poll to help us select the best locations for our October Roadshows. We’re excited to announce that we’ll be visiting the following cities: 16th October – Manchester 24th October – Birmingham 31st October – London These Roadshows provide a unique opportunity for us to connect […]
Update on GES platform implementation and next steps
We want to provide you with the latest update on the implementation of a more efficient and robust platform for the Gas Enquiry Services (GES). Although we conducted extensive testing and monitoring, the initial migration on 22nd June 2024, revealed some unexpected data issues. Consequently, we decided to revert the GES Online Portal and Supply […]
Help shape our 2025-28 Strategy and Forward Work Plan
We’re in the process of developing our Strategy and Forward Work Plan for 2025-2028, and we want your input! What’s new? This year, we’re taking a new approach by separating our Strategy document from the Forward Work Plan. The Strategy will outline our medium-term direction and will be published periodically, guiding our efforts over the […]
Get Involved: Test the New Market-Wide Half-Hourly Settlement EES API
The upcoming Market-Wide Half-Hourly Settlement (MHHS) programme introduces significant changes to the Electricity Enquiry Service (EES), and we need your help to ensure a seamless transition. Starting October 31st, 2024, a test version of the updated EES API will be available to all users. This is your opportunity to explore the new Portal and API, […]
Our response to: DCC review: process for appointing successor Smart Meter Communication Licence holder
We support Ofgem having wider options for appointing a successor to the DCC if the early stages of the competitive process do not identify a suitable candidate. Ofgem’s quick decision confirms that “a competitive process should remain the preferable and default approach” but that “subject to new powers being granted, we will consider whether to […]
Supporting Mental Health at RECCo: An interview with our new Mental Health First Aider
At RECCo, we believe mental health is as crucial as physical health. To underscore this commitment, Jenny Stephenson, our Marketing and Communications Manager, recently completed a comprehensive two-day course with MHFA England to become a Mental Health First Aider (MHFAider). We sat down with Jenny to discuss her new role, the training she underwent, and […]