Help shape the future of the REC Portal
Help shape the future of the REC Portal
Help shape the future of the REC Portal
Join our REC Portal Relaunch Community and make an impact
We’re creating a better digital experience for the retail energy market, and we want your input. Whether you’re a supplier, code manager, or just navigating energy rules, your insights are vital. Join our REC Portal Relaunch Community to share feedback, test new tools, and help shape the future of the REC Portal. Get involved on your terms with no long-term commitment, just meaningful opportunities to contribute when it works for you.
Where we are in the journey
Discovery
August 2025 - October 2025
User research
Community Insight launch
Feature exploration
User testing & Co-design
Build & Refine
October 2025 - November 2026
Development
Iteration
Optimisation
Soft Launches
June 2026 - October 2026
Launch & Iterate
November 2026 onwards
Full launch
Continuous feedback and improvement plan
We’re at the Build & Refine stage right now, learning from user pain points and launching our community to co-create the best user experience. Together, we’ll shape early designs, test ideas, and make sure we’re solving the right problems.
What we've been doing
Webinar, slides, and more
- Watch REC portal relaunch community user group build & refine session one: 9 December 2025
- Watch REC portal relaunch community user group discovery session four: 7 October 2025
- Watch REC portal relaunch community user group discovery session three: 25 September 2025
- Watch REC portal relaunch community user group discovery session two: 9 September 2025
- Watch REC portal relaunch community user group discovery session one: 2 September 2025
- Watch REC portal relaunch community kick-off webinar: 8 August 2025
- Read REC portal relaunch community kick-off presentation: 8 August 2025
What's coming up
Get involved in community sessions and card-sorting exercises, and play your part in strengthening the Retail Energy Code for the future.
Get involved in community group sessions
Monthly user group sessions are taking place and evolving all the time.
Our next session is on Tuesday 19th May 2026, from 2pm to 4pm.
There will be another session with the design team on 23rd June before we move on to the next stage.
After that, we’ll have update meetings where the platform will be demonstrated to support the soft launches.
These update sessions are planned for:
- 21st July
- 18th August
- 22nd September
Register below to receive an invitation, or email us to find out more at recportalrelaunch@retailenergycode.co.uk
Help design the REC Portal Relaunch
Most detailed input happens in small, targeted sessions with the right users. We design and refine before we build. This approach shapes specific journeys and closes gaps before development.
Personalise your journey
Tell us about your role and the areas you care about (e.g., Dashboards, Digital REC, Change Management). We’ll invite you to the relevant sessions so your feedback lands where it matters most.
Any questions?
Got a question or suggestion? We’d love to hear it.
Sign up to get involved
Tell us a bit about yourself, and we’ll let you know about upcoming opportunities and when new sessions launch. You can share quick feedback, join focused discussions, test new features, and help improve prototypes. Let’s create a better digital experience for everyone.
We’ll only contact you about opportunities related to the REC Portal Relaunch Community.
You can leave the community at any time if it’s no longer right for you.