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August 2024 Board Highlights

Development of the RECCo Strategy for the financial year 2025/26 and beyond Board Members were briefed on live Ofgem and Government consultations that may impact RECCo and/or the arrangement governed under the REC.  These included the process for appointing a potential successor to the DCC, extension of GT of last resort provision of gas metering, […]

Supporting our team: New family-friendly and bereavement leave policies

At RECCo, our people are at the heart of everything we do and the services we offer to our stakeholders in the retail energy market. Over the past five years, we’ve made significant changes in our workplace to better meet the evolving needs of our employees. Our commitment is to create a supportive and empathetic […]

Share your voice: our Annual Stakeholder Satisfaction Survey is coming soon!

RECCo Programmes

We’ll contact all stakeholders in early November to gather feedback on our REC Services. This will be our third Annual Satisfaction Survey, an essential tool for collecting both quantitative and qualitative feedback. Your input is essential in helping us prioritise changes for 2025-26 and ensure our services align with your needs. Why participate? Your feedback […]

Our response to: Review of Gas Transporter traditional metering licence conditions

We supported the extension of existing obligations as an interim measure but suggested that the additional 12 months would be insufficient given the current pace of smart meter installations and should instead be tied to a metric based on the number of installed smart meters/demand for legacy metering. Read our response in full here.

Save the date: October roadshows

Thank you to everyone who participated in our recent poll to help us select the best locations for our October Roadshows. We’re excited to announce that we’ll be visiting the following cities: 16th October – Manchester 24th October – Birmingham 31st October – London   These Roadshows provide a unique opportunity for us to connect […]

Update on GES platform implementation and next steps

We want to provide you with the latest update on the implementation of a more efficient and robust platform for the Gas Enquiry Services (GES). Although we conducted extensive testing and monitoring, the initial migration on 22nd June 2024, revealed some unexpected data issues. Consequently, we decided to revert the GES Online Portal and Supply […]

Help shape our 2025-28 Strategy and Forward Work Plan

We’re in the process of developing our Strategy and Forward Work Plan for 2025-2028, and we want your input! What’s new? This year, we’re taking a new approach by separating our Strategy document from the Forward Work Plan. The Strategy will outline our medium-term direction and will be published periodically, guiding our efforts over the […]

Get Involved: Test the New Market-Wide Half-Hourly Settlement EES API

The upcoming Market-Wide Half-Hourly Settlement (MHHS) programme introduces significant changes to the Electricity Enquiry Service (EES), and we need your help to ensure a seamless transition. Starting October 31st, 2024, a test version of the updated EES API will be available to all users. This is your opportunity to explore the new Portal and API, […]