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Resolution and reflection: Our review of the Priority 1 Major Switching Incident

On 6th July 2023, a Major Switching Incident occurred within the Central Switching Service (CSS), which prevented successful energy supply switches and new registrations for gas and electricity. Whilst now resolved, the incident significantly impacted multiple industry parties and their end consumers. After the July 2023 incident, we conducted a thorough review with the REC […]

Webinar recap: Unveiling our Draft Strategy & Forward Work Plan 2024-27

On 23rd January, we held a webinar with stakeholders to introduce our Draft Strategy and Forward Work Plan for 2024-27. The event highlighted our progress over the past year and provided a detailed breakdown of our proposed plans and priorities for 2024-25 and our trajectory towards 2027. Our priorities for 2024-25 The webinar focused on […]

Board Highlights December 2023

RECCo Strategy and Forward Work Plan The Board was presented with a recap of the approach adopted for RECCo’s Forward Work Plan (FWP) for the period 2024-2027. This followed detailed discussions at the Board Strategy Day in September 2023 with the focus of the FWP is the delivery of ‘Must have’ initiatives. The latter includes […]

Meet Anna – our new Senior Analyst

Anna Weeks joined our Operations Team as a Senior Analyst in December. We recently talked with her to understand her motivations for joining RECCo and her aspirations for the future as she transitions to a new company after twenty years at Elexon. Hi Anna, welcome to RECCo! First of all, can you tell us a […]

A round-up of our second energy theft forum – November 2023

On the 29th of November, 2023, we held our second Energy Theft Forum to update our stakeholders on the work being done to reduce energy theft in the UK. Representatives from Crimestoppers, DeterTech, Capgemini, Smart DCC and Ofgem joined us. Thank you to everyone who was able to attend. This article contains key takeaways from […]

Our CEO, Sid Cox, returns to RECCo

We’re pleased to announce that Sid Cox returned to RECCo on Monday 4th December. During his planned medical leave to undergo surgery, the Board and Executive Team successfully implemented a leadership contingency plan. Elizabeth Lawlor acted as interim CEO, with Mark Loveday and Jonathan Hawkins joining the Executive Team and covering Elizabeth’s brief of Operations […]

Work continues to end the prepayment premium as the statutory consultation opens

Energy consumers in the UK who use prepayment meters have historically been charged more for their energy than those who pay via direct debit. Following selection by Ofgem, we are developing systems and processes to levelise energy bills between prepayment meter and direct debit customers. Following a policy consultation in August, Ofgem have now opened […]