Webinar recap: Introducing our 2024-25 Budget
On 28th February, we held a webinar with stakeholders to discuss our 2024-2025 Budget and provide a deep dive into one of our primary objectives for the coming year: delivering service excellence.
Board Highlights February 2024
Code Manager Following detailed feedback from the Parties, the Board confirmed a focus for the coming year would be on improving the Code Manager Service. The Chief operating Officer reported that there are many improvements being delivered across all aspects of the Code Manager Service, captured in Improvement Plans agreed with the relevant service providers. […]
Ofgem gives Standing Charge levelisation the green light
Energy consumers who use prepayment meters have historically paid more for their energy than those who pay via direct debit….
Introducing our 2024-25 Budget
Our budget outlines RECCo’s financial projection for 2024-25 and estimates the costs for the two subsequent years. The budget for this year includes the funds necessary to improve the quality of our services, deliver our portfolio of programmes, enhance our internal resources, and fund the costs of the services we manage. Join our webinar Join […]
Meet Ayesha – Our new Customer Insights Manager
Ayesha joined our Strategy and Development team at the start of the new year. We recently talked with her to ask what encouraged her to join RECCo…
Announcement: We’re evolving our team to meet our upcoming strategic priorities
Our CEO, Sid Cox, has announced a series of changes that will be made to RECCo’s leadership team starting 1st February 2024. These updates demonstrate our dedication to enhancing and evolving our team while ensuring that we remain aligned with the objectives outlined in our Forward Work Plan for 2024-2027. From 1st February: Elizabeth Lawlor […]
Resolution and reflection: Our review of the Priority 1 Major Switching Incident
On 6th July 2023, a Major Switching Incident occurred within the Central Switching Service (CSS), which prevented successful energy supply switches and new registrations for gas and electricity. Whilst now resolved, the incident significantly impacted multiple industry parties and their end consumers. After the July 2023 incident, we conducted a thorough review with the REC […]
Webinar recap: Unveiling our Draft Strategy & Forward Work Plan 2024-27
On 23rd January, we held a webinar with stakeholders to introduce our Draft Strategy and Forward Work Plan for 2024-27. The event highlighted our progress over the past year and provided a detailed breakdown of our proposed plans and priorities for 2024-25 and our trajectory towards 2027. Our priorities for 2024-25 The webinar focused on […]
Introducing our Strategy & Forward Work Plan 2024-27
Our Strategy and Forward Work Plan outlines our workstreams and financial projections for the next three years, with a detailed breakdown of our priorities for 2024-25.
Board Highlights December 2023
RECCo Strategy and Forward Work Plan The Board was presented with a recap of the approach adopted for RECCo’s Forward Work Plan (FWP) for the period 2024-2027. This followed detailed discussions at the Board Strategy Day in September 2023 with the focus of the FWP is the delivery of ‘Must have’ initiatives. The latter includes […]