Energy Theft Tip-Off Service named Global Award Winner by Crime Stoppers International
Global recognition for a proven scheme We’re proud to announce that the Energy Theft Tip-Off Service won the 2025 Global Award for Community Engagement & Awareness from Crime Stoppers International. The award recognises services that genuinely shift public behaviour and deliver measurable impact. The Energy Theft Tip-Off Service does exactly that. It’s giving people the […]
Consumer Consent Solution Webinar
Join us on 8 December 2025 We’re hosting an engaging, collaborative webinar on 8 December 2025 (10.00-11.30 GMT) to explore the next phase of the Consumer Consent Solution, a key enabler of a smarter, more consumer-focused energy system. Sign up today to receive full joining details and secure your place: Register for webinar New to […]
Forward Work Plan 2026–29 Webinar: Priorities, progress, and what’s next
On the day Jon Dixon, Director of Development & Strategy, and Suchitra Hammond, Senior Strategy Manager, set out what’s changing in the plan and how it reflects Ofgem’s Preliminary Strategic Direction Statement. They outlined the practical steps we’re taking as we prepare to operate as a licensed Code Manager, and what that means for how the market works […]
Board Highlights: October 2025
The RECCo Board met in August 2025, chaired by Hannah Nixon, to review progress and discuss key priorities as RECCo delivers its 2025–28 Forward Work Plan. This summary captures the main updates and decisions from the meeting.
Power of collaboration: How stakeholders are shaping the new REC Portal
Hi John, can you give us an overview of the REC Portal Relaunch programme and its objectives? Absolutely. The REC Portal Relaunch Programme aims to transform how the industry interacts with the Retail Energy Code (REC). The current portal has served us well over the past five years, but it’s time for a renewed, modern, […]
Q2 Report 2025–26 now live
Read our quarterly update on progress against three strategic priorities and service performance. Download the report and share feedback.
Join our Forward Work Plan 2026–29 webinar
Have your say on our future plans We’re hosting an interactive 60-minute webinar to outline our priorities for the coming year and invite feedback on the programmes, services, and initiatives shaping the retail energy market. The session will be led by Jon Dixon, Director of Development & Strategy, and Suchitra Hammond, Senior Strategy Manager, who will […]
Have your say: Our Annual Stakeholder Satisfaction Survey is now open
We want to hear from you This year, we’ve partnered with Researchcraft to gather your insights on the performance of REC Services. The brief survey (just 10-15 minutes) covers key areas, including the REC Code Manager, Enquiry Services, the Energy Theft Tip-Off Service, the Green Deal Central Charge Database, and Metering Services. Take the survey […]
Preliminary Strategic Direction Statement explained
What is the preliminary Strategic Direction Statement, and where does it come from? The Preliminary Strategic Direction Statement (SDS) for industry codes sets out Ofgem’s early view of how energy codes should evolve to deliver a Net Zero, flexible, and consumer-focused energy system—one that delivers the Clean Power 2030 goal and wider government policy aims. […]
Highlights from the REC Party Engagement Day
What we covered We shared updates on the major topics shaping the Retail Energy Code (REC) and created space for practical discussion and connection. Presentations explored: Code Management Services: how we support REC Parties through our engagement channels, including our Operational Account Managers (OAMs), and an overview of change development from the Change & Release […]