Board Highlights: October 2025
The RECCo Board met in August 2025, chaired by Hannah Nixon, to review progress and discuss key priorities as RECCo delivers its 2025–28 Forward Work Plan. This summary captures the main updates and decisions from the meeting.
Power of collaboration: How stakeholders are shaping the new REC Portal
Hi John, can you give us an overview of the REC Portal Relaunch programme and its objectives? Absolutely. The REC Portal Relaunch Programme aims to transform how the industry interacts with the Retail Energy Code (REC). The current portal has served us well over the past five years, but it’s time for a renewed, modern, […]
Q2 Report 2025–26 now live
Read our quarterly update on progress against three strategic priorities and service performance. Download the report and share feedback.
Join our Forward Work Plan 2026–29 webinar
Have your say on our future plans We’re hosting an interactive 60-minute webinar to outline our priorities for the coming year and invite feedback on the programmes, services, and initiatives shaping the retail energy market. The session will be led by Jon Dixon, Director of Development & Strategy, and Suchitra Hammond, Senior Strategy Manager, who will […]
Have your say: Our Annual Stakeholder Satisfaction Survey is now open
We want to hear from you This year, we’ve partnered with Researchcraft to gather your insights on the performance of REC Services. The brief survey (just 10-15 minutes) covers key areas, including the REC Code Manager, Enquiry Services, the Energy Theft Tip-Off Service, the Green Deal Central Charge Database, and Metering Services. Take the survey […]
Preliminary Strategic Direction Statement explained
What is the preliminary Strategic Direction Statement, and where does it come from? The Preliminary Strategic Direction Statement (SDS) for industry codes sets out Ofgem’s early view of how energy codes should evolve to deliver a Net Zero, flexible, and consumer-focused energy system—one that delivers the Clean Power 2030 goal and wider government policy aims. […]
Highlights from the REC Party Engagement Day
What we covered We shared updates on the major topics shaping the Retail Energy Code (REC) and created space for practical discussion and connection. Presentations explored: Code Management Services: how we support REC Parties through our engagement channels, including our Operational Account Managers (OAMs), and an overview of change development from the Change & Release […]
Have your say: Our Annual Stakeholder Satisfaction Survey launches in October
Do you engage with REC Services? As a REC Service user, this is your opportunity to tell us what’s working well and where we need to improve. Your input will guide the priorities we set for 2026–27, helping us deliver REC Services that are more effective, transparent, and accessible, while staying true to the purpose […]
Successful delivery of REC Changes to support MHHS go-live
This marks the culmination of more than three years of collaboration with the MHHS Programme and industry colleagues. We’ve made sure Retail Energy Code (REC) systems, processes, and governance are ready to underpin this fundamental market reform. What we’ve delivered M8: Code & Central Systems Readiness Implemented REC Changes Updated Category 3 products and guidance […]
REC Portal Relaunch Community: First user group session and next steps
Have your say As part of this work, we’re now running an anonymous card sort exercise to understand how users group and label information. It takes just 13–18 minutes, and your input will directly shape new portal features. Take part in the card sort Our digital partner This work is being developed in partnership with […]