Strategy & Forward Work Plan 2024-27

Following consultation and stakeholder engagement, we’re pleased to publish our final Strategy & Forward Work Plan for 2024-27. Your invaluable input and feedback have played a crucial role in shaping our direction for the coming years, and we are grateful for your continued support.

ERIN is now even better at answering your questions!

In October 2023, we launched the first Artificial Intelligence (AI) tool designed to assist REC Parties and other industry members. Using Generative AI, ERIN, which stands for Energy Resource Information Network, is engineered to respond rapidly to REC-related questions in seconds. We’ve now released a number of enhancements to the tool to make it even […]

Webinar recap: Introducing our 2024-25 Budget

On 28th February, we held a webinar with stakeholders to discuss our 2024-2025 Budget and provide a deep dive into one of our primary objectives for the coming year: delivering service excellence.

Update on our Third-Party Intermediary Code of Practice

In October 2023, we published our voluntary Third-Party Intermediary Code of Practice (CoP) for non-domestic energy brokers and aggregators. At this time, we committed to introducing an accreditation and audit framework. Subject to the necessary change proposal being accepted by Ofgem, this will make it mandatory for non-domestic suppliers to use only intermediaries adhering to […]

Ongoing progress to improve the Change of Tenancy process

Following our October webinar, we are pleased to share the progress made on improving the non-domestic energy market’s Change of Tenancy (CoT) process. The Change of Tenancy process requires improvement Last year, we conducted workshops with non-domestic suppliers and brokers to gain insight into the challenges they were facing in the energy market. One of […]

Webinar recap: Unveiling our Draft Strategy & Forward Work Plan 2024-27

On 23rd January, we held a webinar with stakeholders to introduce our Draft Strategy and Forward Work Plan for 2024-27. The event highlighted our progress over the past year and provided a detailed breakdown of our proposed plans and priorities for 2024-25 and our trajectory towards 2027. Our priorities for 2024-25 The webinar focused on […]