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Webinar recap: Introducing our 2024-25 Budget

On 28th February, we held a webinar with stakeholders to discuss our 2024-2025 Budget and provide a deep dive into one of our primary objectives for the coming year: delivering service excellence.

Update on our Third-Party Intermediary Code of Practice

In October 2023, we published our voluntary Third-Party Intermediary Code of Practice (CoP) for non-domestic energy brokers and aggregators. At this time, we committed to introducing an accreditation and audit framework. Subject to the necessary change proposal being accepted by Ofgem, this will make it mandatory for non-domestic suppliers to use only intermediaries adhering to […]

Ongoing progress to improve the Change of Tenancy process

Following our October webinar, we are pleased to share the progress made on improving the non-domestic energy market’s Change of Tenancy (CoT) process. The Change of Tenancy process requires improvement Last year, we conducted workshops with non-domestic suppliers and brokers to gain insight into the challenges they were facing in the energy market. One of […]

Webinar recap: Unveiling our Draft Strategy & Forward Work Plan 2024-27

On 23rd January, we held a webinar with stakeholders to introduce our Draft Strategy and Forward Work Plan for 2024-27. The event highlighted our progress over the past year and provided a detailed breakdown of our proposed plans and priorities for 2024-25 and our trajectory towards 2027. Our priorities for 2024-25 The webinar focused on […]

A round-up of our second energy theft forum – November 2023

On the 29th of November, 2023, we held our second Energy Theft Forum to update our stakeholders on the work being done to reduce energy theft in the UK. Representatives from Crimestoppers, DeterTech, Capgemini, Smart DCC and Ofgem joined us. Thank you to everyone who was able to attend. This article contains key takeaways from […]

Webinar round-up: Implementing the pre-payment levelisation process – our progress so far

Energy consumers in the UK who use prepayment meters have historically been charged more for their energy than those who pay via direct debit. Following selection by Ofgem, we are developing systems and processes to levelise energy bills between prepayment meter and direct debit customers. Yesterday, Thursday 30 November, alongside representatives from Ofgem, we held […]

Work continues to end the prepayment premium as the statutory consultation opens

Energy consumers in the UK who use prepayment meters have historically been charged more for their energy than those who pay via direct debit. Following selection by Ofgem, we are developing systems and processes to levelise energy bills between prepayment meter and direct debit customers. Following a policy consultation in August, Ofgem have now opened […]