A round-up of our second energy theft forum – November 2023
On the 29th of November, 2023, we held our second Energy Theft Forum to update our stakeholders on the work being done to reduce energy theft in the UK. Representatives from Crimestoppers, DeterTech, Capgemini, Smart DCC and Ofgem joined us. Thank you to everyone who was able to attend. This article contains key takeaways from […]
Webinar round-up: Implementing the pre-payment levelisation process – our progress so far
Energy consumers in the UK who use prepayment meters have historically been charged more for their energy than those who pay via direct debit. Following selection by Ofgem, we are developing systems and processes to levelise energy bills between prepayment meter and direct debit customers. Yesterday, Thursday 30 November, alongside representatives from Ofgem, we held […]
Work continues to end the prepayment premium as the statutory consultation opens
Energy consumers in the UK who use prepayment meters have historically been charged more for their energy than those who pay via direct debit. Following selection by Ofgem, we are developing systems and processes to levelise energy bills between prepayment meter and direct debit customers. Following a policy consultation in August, Ofgem have now opened […]
Introducing the Review of Energy Theft Processes
RECCo has published a ‘Review of Energy Theft Processes’ report and a comprehensive set of Energy Theft process maps
The Market Stabilisation Charge will end in March 2024
Why has Ofgem decided to retire the MSC? Ofgem has published this document detailing their decision in full. They state that the MSC was always a temporary measure that would only be retained for as long as it was in the interest of consumers. They continue, “Our view is that market risks that the MSC […]
Introducing consumer consent into the retail energy market
We recently released our 2023-26 Forward Work Plan, which outlines our priorities for the coming years. One of our main goals is to establish a consumer consent system across the industry. We’ve made progress in identifying the barriers to consent, categorizing the UK population into different groups, and laying the foundation for the consent system. […]
Join our webinar: Introducing new Change of Tenancy rules to the Non-domestic Energy market
We conducted several workshops with non-domestic suppliers and brokers earlier this year to gain insight into the challenges they faced in the energy market. One of the main issues that emerged was the possible misuse of the Change of Tenancy flag and objection process, which is detrimental to consumers. This was consistent with Ofgem’s findings […]
Webinar round-up: Introducing our data and digitalisation strategy
Thank you to everyone who joined us on September 26th to learn about and engage with our data and digitalisation strategy. During the webinar, we outlined how we will support secure open data, digitalisation, and the evolution of REC services, systems, and processes. If you would like to re-watch the webinar or couldn’t attend, please […]
Year in review: How is Crimestoppers working to reduce energy theft?
As we approach our second anniversary of live operations at the Retail Energy Code, we want to take a moment to reflect on the efforts to reduce UK energy theft over the past year. Primarily, we aim to reduce energy theft via the Energy Theft Tip-Off Service, which Crimestoppers operate on our behalf. The service […]
Join our webinar: Introducing our data and digitalisation strategy
Earlier this year, we released our 2023-2026 Forward Work Plan, which outlined our priorities – including enhancements to our data and digital services. Join us on September 26th for a webinar where you can learn about and engage on our data and digitalisation strategy. The strategy outlines how we will support open data, digitalisation and the […]