Have your say: Consultation on updates to REC Third-Party Intermediary Code of Practice
Why this matters On 16 May 2025, Ofgem issued its decision to reject Change Proposal R0137—Introducing Third Party Intermediary (Energy Broker) Assurance and Accreditation. While this means that adherence to the existing voluntary Third-Party Intermediary Code of Practice (TPI CoP) will not become mandatory, Ofgem expressed support for the continued voluntary operation and development of […]
Ofgem rejects proposal to mandate TPI Code of Practice, but commitment to standards remains
These proposals were shaped by extensive stakeholder engagement—including dedicated workshops and consultation throughout the change development process—and were designed to deliver more consistent protections for small business customers by establishing minimum standards for TPIs whose fees are recovered through energy suppliers. We continue to believe that introducing a formal accreditation regime would have delivered tangible […]
Our work to regulate Third-Party Intermediaries (TPIs) in the non-domestic energy market continues
Third-party intermediaries (TPIs) play a vital role in helping businesses navigate the complexities of the energy market. They provide valuable advice on energy tariffs and services, enabling consumers to make informed decisions. As the market evolves, with factors such as time-of-use pricing, flexibility, and energy export capabilities becoming increasingly significant, the role of TPIs will […]
An update on the regulation of Third-Party Intermediaries in the Retail Energy Market
Third-party Intermediaries (TPIs) are crucial in helping consumers navigate the market, offering guidance on the best energy tariffs and services. As the market becomes more complex, with factors such as consumption timing, flexibility and the ability to sell energy back into the system increasingly influencing costs, the role of TPIs will become even more significant. […]
Work continues to finalise our Third Party Intermediary Code of Practice
On March 12th, we hosted a webinar which discussed our plans to introduce an accreditation and audit framework to the Third-Party Intermediary (TPI) Code of Practice. This code was originally published in October 2023. After receiving feedback during the webinar, we have taken some time to review the questions and observations that were raised. Before […]
Update on our Third-Party Intermediary Code of Practice
In October 2023, we published our voluntary Third-Party Intermediary Code of Practice (CoP) for non-domestic energy brokers and aggregators. At this time, we committed to introducing an accreditation and audit framework. Subject to the necessary change proposal being accepted by Ofgem, this will make it mandatory for non-domestic suppliers to use only intermediaries adhering to […]
Ongoing progress to improve the Change of Tenancy process
Following our October webinar, we are pleased to share the progress made on improving the non-domestic energy market’s Change of Tenancy (CoT) process. The Change of Tenancy process requires improvement Last year, we conducted workshops with non-domestic suppliers and brokers to gain insight into the challenges they were facing in the energy market. One of […]
Join our webinar: Introducing new Change of Tenancy rules to the Non-domestic Energy market
We conducted several workshops with non-domestic suppliers and brokers earlier this year to gain insight into the challenges they faced in the energy market. One of the main issues that emerged was the possible misuse of the Change of Tenancy flag and objection process, which is detrimental to consumers. This was consistent with Ofgem’s findings […]
Our work to ensure a fairer energy broker market
Last week, ITV reported that thousands of UK businesses are considering legal action over deals arranged by energy brokers. They highlighted that a minority of bad brokers have been charging hidden commissions and not providing deals that have their customers’ interests at heart. This highlights the importance of the work that we are doing to […]
We’re introducing a Code of Practice to the TPI market
We met with non-domestic Brokers and Suppliers in a series of workshops on the 21st and 22nd of March to ask; “How can we more effectively govern non-domestic Brokers?” Participants at both events agreed that the TPI market needs greater governance and a code of practice should be introduced. As such, we will be starting […]