Consultation opens on key Performance Assurance documents for 2026/27
We’ve launched a consultation on two key documents that will help shape Performance Assurance activity from September 2026, inviting stakeholders to give feedback on proposed retail market risks and planned assurance activities. The consultation covers the Retail Risk Register (RRR) and the Performance Assurance Operating Plan (PAOP), which are key components of RECCo’s Performance Assurance framework for the […]
Shaping the future of REC Assurance – Join the webinar
Following our update at the end of last year, we are sharing further details on how REC Performance Assurance will evolve from September 2026 as RECCo prepares for its future role as a licensed Code Manager. This next phase forms part of the wider Code Manager Evolution programme, which marks a shift towards a more […]
Our latest stakeholder survey results: RECCo performance and actions
Stakeholder feedback shows that overall satisfaction with the REC Services continues to rise year on year. Delivered in partnership with Researchcraft, the survey sought feedback from users across all core REC Services. We’re pleased to share the latest results, which show that overall satisfaction rose to 7.6 out of 10 (↑0.1). Our COO, Elizabeth […]
Have your say: The Switching Incentive Regime (SIR) survey is now live
Ofgem is reviewing how the Data Communications Company (DCC) supports energy switching across the market– and your feedback plays a key role. If you use DCC services, this is an opportunity to share your experience and help shape how switching continues to evolve across the market. Take the survey now Takes less than 10 minutes […]
RECCo publishes final Forward Work Plan for 2026–29
Forward Work Plan 2026–29 now live following consultation, with the Budget confirmed.
Q3 Report now live
Track our delivery against Perform, Protect, and Progress. Read the Q3 Report and share your feedback.
Draft Forward Work Plan 2026–29 webinar recap
How the Forward Work Plan and Budget fit together The Draft Forward Work Plan 2026–29 and Budget 2026–27 are linked. The Forward Work Plan sets out the direction and delivery priorities. The Budget sets out the costs and funding needed to deliver them. The Draft Forward Work Plan consultation closes on 5 February 2026, and […]
Consumer Consent Solution Webinar: Key insights driving the future retail energy market
Why consent needs fixing and why now Marzia Zafar, Deputy Director of Governance for Data & Decentralisation at Ofgem, opened the discussion, setting out the reality facing the retail energy sector. The system is becoming more complex, data is moving faster and further, and consumers risk losing visibility and control unless a trusted and consistent […]
Strengthening the Enquiry Services for what’s next
Moving into the next phase of development We’re preparing for the next phase of our Enquiry Services to ensure they continue to meet growing market demands and support a smarter, more flexible retail energy system. While the services have performed strongly since we took ownership in 2022, increasing usage and evolving stakeholder needs mean it’s […]
Energy Theft Tip-Off Service named Global Award Winner by Crime Stoppers International
Global recognition for a proven scheme We’re proud to announce that the Energy Theft Tip-Off Service won the 2025 Global Award for Community Engagement & Awareness from Crime Stoppers International. The award recognises services that genuinely shift public behaviour and deliver measurable impact. The Energy Theft Tip-Off Service does exactly that. It’s giving people the […]