Draft Forward Work Plan 2026–29 webinar recap and upcoming Budget webinar invite
How the Forward Work Plan and Budget fit together The Draft Forward Work Plan 2026–29 and Budget 2026–27 are linked. The Forward Work Plan sets out the direction and delivery priorities. The Budget sets out the costs and funding needed to deliver them. The Draft Forward Work Plan consultation closes on 5 February 2026, and […]
Consumer Consent Solution Webinar: Key insights driving the future retail energy market
Why consent needs fixing and why now Marzia Zafar, Deputy Director of Governance for Data & Decentralisation at Ofgem, opened the discussion, setting out the reality facing the retail energy sector. The system is becoming more complex, data is moving faster and further, and consumers risk losing visibility and control unless a trusted and consistent […]
Strengthening the Enquiry Services for what’s next
Moving into the next phase of development We’re preparing for the next phase of our Enquiry Services to ensure they continue to meet growing market demands and support a smarter, more flexible retail energy system. While the services have performed strongly since we took ownership in 2022, increasing usage and evolving stakeholder needs mean it’s […]
Energy Theft Tip-Off Service named Global Award Winner by Crime Stoppers International
Global recognition for a proven scheme We’re proud to announce that the Energy Theft Tip-Off Service won the 2025 Global Award for Community Engagement & Awareness from Crime Stoppers International. The award recognises services that genuinely shift public behaviour and deliver measurable impact. The Energy Theft Tip-Off Service does exactly that. It’s giving people the […]
Consumer Consent Solution Webinar
Join us on 8 December 2025 We’re hosting an engaging, collaborative webinar on 8 December 2025 (10.00-11.30 GMT) to explore the next phase of the Consumer Consent Solution, a key enabler of a smarter, more consumer-focused energy system. Sign up today to receive full joining details and secure your place: Register for webinar New to […]
Q2 Report 2025–26 now live
Read our quarterly update on progress against three strategic priorities and service performance. Download the report and share feedback.
Board Highlights: August 2025
The RECCo Board met in August 2025, chaired by Hannah Dixon, to review progress and discuss key priorities as RECCo delivers its 2025–28 Forward Work Plan. This summary captures the main updates and decisions from the meeting.
Introducing our Q1 Report for 2025-26
This quarterly reporting approach is part of our commitment to keeping stakeholders informed and maintaining transparency throughout the life cycle of our FWP. Read the full Q1 Report Progress against our key priorities In 2025-26, we’re focusing on three core priorities: Perform: Striving to deliver service excellence Protect: Consumer Protection & Data Security Progress: Innovation & […]
Webinar recap: Electricity Enquiry Services Portal demo for Market-wide Half Hourly Settlement
Understanding the bigger picture: What is MHHS? Market-wide Half Hourly Settlement (MHHS) is a major reform stemming from Ofgem’s Significant Code Review (SCR), designed to modernise electricity settlement. It introduces the Target Operating Model (TOM), which restructures market roles, enhances data processing, and mandates industry-wide compliance to support Great Britain’s transition to a smarter, low-carbon […]
Annual Stakeholder Satisfaction Survey Report 2025 now live
Turn feedback into meaningful change on what matters most to you. Read the key themes, download the report, and take our short survey.