Webinar recap: Electricity Enquiry Services Portal demo for Market-wide Half Hourly Settlement
Understanding the bigger picture: What is MHHS? Market-wide Half Hourly Settlement (MHHS) is a major reform stemming from Ofgem’s Significant Code Review (SCR), designed to modernise electricity settlement. It introduces the Target Operating Model (TOM), which restructures market roles, enhances data processing, and mandates industry-wide compliance to support Great Britain’s transition to a smarter, low-carbon […]
Annual Stakeholder Satisfaction Survey Report 2025 now live
Turn feedback into meaningful change on what matters most to you. Read the key themes, download the report, and take our short survey.
Capgemini appointed as our new Digital Services Partner
We’re pleased to announce that, effective from 1 July 2025, we’ve appointed Capgemini as our Digital Services Partner. This marks a major milestone in the transformation of our Digital Services.
Have your say: Consultation on updates to REC Third-Party Intermediary Code of Practice
Why this matters On 16 May 2025, Ofgem issued its decision to reject Change Proposal R0137—Introducing Third Party Intermediary (Energy Broker) Assurance and Accreditation. While this means that adherence to the existing voluntary Third-Party Intermediary Code of Practice (TPI CoP) will not become mandatory, Ofgem expressed support for the continued voluntary operation and development of […]
Putting consumers first: The journey to a trusted Consumer Consent Service
Hi Michael, what is the Consumer Consent Service, and why does it matter? Consumer consent is the key to unlocking smart, seamless access to new or existing retail energy services. It gives people the confidence and control to share their data safely, in ways that save money and carbon. The Consumer Consent Service (CCS) aims […]
Annual Report 2024–25 now live
Turn progress into practical insight on what matters most to you. Read the highlights, download the report, and share feedback in our short survey.
Have your say on the future REC Portal and Digital Services
Introducing the Digital Services Community We will be building a brand-new REC Portal to improve your experience with the Retail Energy Code (REC)—and we want your help to shape it. Set to go live in Autumn 2026, the new REC Portal will make it easier to access the tools, services, and information you need. To […]
Have your say: Feedback your experience with the Switching arrangements
What is the Switching Incentive Regime – and why does your opinion matter? The Switching Incentive Regime (SIR) is a performance framework introduced by Ofgem in 2023 under its existing price control arrangements. It assesses how well DCC delivers switching services in line with the Retail Energy Code, focusing on both customer engagement and operational […]
Inside RECCo’s Metering Services: Meet Delivery Manager Rebecca Griffiths
Hi Rebecca, tell us about your role as Delivery Manager for our Metering Services. I’ve been in the role for around seven months, and it’s been both a rewarding and dynamic experience. As the Delivery Manager for Metering Services within our Operations team, I oversee the governance and delivery of Metering Services under the Retail […]
Q3 Report: progress, performance, and feedback
Our four key priorities Delivering Service Excellence Advancing Data & Digitalisation Strategy Enhancing Energy Theft Reduction Programme Driving Regulatory Programmes & Policy Delivery We’re committed to transparency and keeping you informed. Your insights matter— read the Q3 Report to see how we deliver on our commitments and what’s ahead. Our report showcases our Q3 achievements […]