Webinar recap: Our review of the P1 Major Switching Incident
On 12th January, we held a webinar to share our full review report of the P1 Major Switching Incident in July 2023. The event gave an overview of the incident, its impact on industry and consumers, and our recommendations for preventing a future incident. Incident background On the 6th of July, 2023, a Major Switching […]
Meet Ayesha – Our new Customer Insights Manager
Ayesha joined our Strategy and Development team at the start of the new year. We recently talked with her to ask what encouraged her to join RECCo…
Announcement: We’re evolving our team to meet our upcoming strategic priorities
Our CEO, Sid Cox, has announced a series of changes that will be made to RECCo’s leadership team starting 1st February 2024. These updates demonstrate our dedication to enhancing and evolving our team while ensuring that we remain aligned with the objectives outlined in our Forward Work Plan for 2024-2027. From 1st February: Elizabeth Lawlor […]
Ongoing progress to improve the Change of Tenancy process
Following our October webinar, we are pleased to share the progress made on improving the non-domestic energy market’s Change of Tenancy (CoT) process. The Change of Tenancy process requires improvement Last year, we conducted workshops with non-domestic suppliers and brokers to gain insight into the challenges they were facing in the energy market. One of […]
Resolution and reflection: Our review of the Priority 1 Major Switching Incident
On 6th July 2023, a Major Switching Incident occurred within the Central Switching Service (CSS), which prevented successful energy supply switches and new registrations for gas and electricity. Whilst now resolved, the incident significantly impacted multiple industry parties and their end consumers. After the July 2023 incident, we conducted a thorough review with the REC […]
Webinar recap: Unveiling our Draft Strategy & Forward Work Plan 2024-27
On 23rd January, we held a webinar with stakeholders to introduce our Draft Strategy and Forward Work Plan for 2024-27. The event highlighted our progress over the past year and provided a detailed breakdown of our proposed plans and priorities for 2024-25 and our trajectory towards 2027. Our priorities for 2024-25 The webinar focused on […]
Introducing our Strategy & Forward Work Plan 2024-27
Our Strategy and Forward Work Plan outlines our workstreams and financial projections for the next three years, with a detailed breakdown of our priorities for 2024-25.
Board Highlights December 2023
RECCo Strategy and Forward Work Plan The Board was presented with a recap of the approach adopted for RECCo’s Forward Work Plan (FWP) for the period 2024-2027. This followed detailed discussions at the Board Strategy Day in September 2023 with the focus of the FWP is the delivery of ‘Must have’ initiatives. The latter includes […]
Meet Anna – our new Senior Analyst
Anna Weeks joined our Operations Team as a Senior Analyst in December. We recently talked with her to understand her motivations for joining RECCo and her aspirations for the future as she transitions to a new company after twenty years at Elexon. Hi Anna, welcome to RECCo! First of all, can you tell us a […]
A round-up of our second energy theft forum – November 2023
On the 29th of November, 2023, we held our second Energy Theft Forum to update our stakeholders on the work being done to reduce energy theft in the UK. Representatives from Crimestoppers, DeterTech, Capgemini, Smart DCC and Ofgem joined us. Thank you to everyone who was able to attend. This article contains key takeaways from […]