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Webinar round-up: Implementing the pre-payment levelisation process – our progress so far

Energy consumers in the UK who use prepayment meters have historically been charged more for their energy than those who pay via direct debit. Following selection by Ofgem, we are developing systems and processes to levelise energy bills between prepayment meter and direct debit customers. Yesterday, Thursday 30 November, alongside representatives from Ofgem, we held […]

Our CEO, Sid Cox, returns to RECCo

We’re pleased to announce that Sid Cox returned to RECCo on Monday 4th December. During his planned medical leave to undergo surgery, the Board and Executive Team successfully implemented a leadership contingency plan. Elizabeth Lawlor acted as interim CEO, with Mark Loveday and Jonathan Hawkins joining the Executive Team and covering Elizabeth’s brief of Operations […]

Work continues to end the prepayment premium as the statutory consultation opens

Energy consumers in the UK who use prepayment meters have historically been charged more for their energy than those who pay via direct debit. Following selection by Ofgem, we are developing systems and processes to levelise energy bills between prepayment meter and direct debit customers. Following a policy consultation in August, Ofgem have now opened […]

Our response to: Consumer protections for heat network customers

On the 27th of October, RECCo responded to the joint Government-Ofgem consultation on consumer protections for heat network customers. We agree with the focus on ensuring that consumers on heat networks receive equivalent protections to those in electricity and gas markets. We suggest that consideration should be given to whether any of the consumer-facing obligations […]

RECCo response to ‘Additional debt-related cost allowance policy consultation’

On November 2nd, RECCo submitted a response to Ofgem’s consultation regarding an additional allowance for debt-related costs within the default tariff cap. We believe that the proposed changes will inevitably lead to increased costs for those customers who are able to pay their energy bills, including those who have paid off any outstanding debts. However, […]

Jonathan’s blog – Using my volunteer days to make a difference

At RECCo, we encourage all our employees to take two paid volunteer days per year to support a charity or community group. Recently, Johnathan Hawkins, our Interim Director of Operations Programmes, utilized one of his company volunteer days to participate in a great initiative at his local Sixth Form College. Jonathan documented his experience volunteering […]

Meet Chris – our new Senior Business Analyst

Chris joined us in November as a Business Analyst in the Data, Technology and Transformation team. We sat down with him to ask about his motivations for joining RECCo and how he hopes to shape the organisation with his 7+ years of experience in the energy industry. Hi Chris, welcome to RECCo! First of all, […]

From insight to action: How we use your feedback

At the beginning of this month, we reached out to all REC Parties and asked them to share their feedback on our REC services. We are conducting our second annual survey, which is more comprehensive than last year’s survey, and includes additional services. We are keen to know about your experiences with the REC Code […]

Decoding the Energy Act: Implications for code reform

The Energy Act is certainly wide-ranging, implementing measures intended to meet three key objectives: leveraging private investment in green technologies, ensuring the safety, security and resilience of the energy system, and reforming the system to protect consumers from unfair pricing. In striving towards the latter objective, the Government is introducing some significant reforms to the […]