Webinar: Introducing Our Draft Forward Work Plan 2025 – 2028
We are pleased to invite you to our upcoming webinar, where we’ll introduce our draft Forward Work Plan (FWP) for 2025-2028. This plan outlines our key workstreams, financial projections, and strategic priorities for the next three years, focusing on our priorities for 2025-2026. In the coming year, we will be focusing on: Service Excellence […]
Our 2024 Annual Satisfaction Survey is now open!
We want to hear from you! This year, we’ve partnered with Researchcraft to gather your insights on the performance of REC services. The brief survey (just 10-15 minutes) covers key areas, including the REC Code Manager, Enquiry Services, Energy Theft Tip-Off Service (ETTOS), Green Deal Database, and Metering service. Take the survey now using this […]
Join our webinar: Countdown to Market-Wide Half-Hourly Settlement
We are inviting all REC Parties to a Market-Wide Half-Hourly Settlement (MHHS) webinar on July 18th, 2024. In this webinar, we will explain the important changes MHHS will bring to REC arrangements, as well as the activities REC Parties must complete over the next nine months to ensure REC compliance. To learn more and register, […]
Introducing our 2023-24 Annual Report
We are delighted to present our Annual Report for 2023-24. This report provides an overview of our activities in the previous financial year, including our major accomplishments, operational highlights, and our performance compared to our budget. Read the report in full here.
Join the Enquiry Services Stakeholder Advisory Group
To support the Enquiry Services evolution project, we are establishing a Stakeholder Advisory Group (SAG); a group of industry stakeholders who will be able to offer guidance, diverse perspectives, and insights from experienced service users throughout the project lifecycle.
Join the Switching Advisory Forum as we plan for the potential transfer of the Central Registration Service
Ofgem launched a consultation on the future of the Central Registration Service (CRS) on 21st May as part of the broader DCC Review Phase 2. This consultation seeks feedback on the proposal to remove the CRS provision from the DCC License and transfer the obligation to the Retail Energy Code (REC), managed by RECCo. Stakeholders […]
Enhancing Transparency: Our plans to improve RECCo’s Budget process
RECCo plays a crucial role in the energy sector by working closely with REC Parties and stakeholders to ensure the retail energy market runs efficiently and effectively. To achieve this goal, we are transparent in our budget process, allowing stakeholders to clearly understand RECCo’s policies and expenditures. We are continuously striving to improve this process […]
Webinar recap: Our review of the P1 Major Switching Incident
On 12th January, we held a webinar to share our full review report of the P1 Major Switching Incident in July 2023. The event gave an overview of the incident, its impact on industry and consumers, and our recommendations for preventing a future incident. Incident background On the 6th of July, 2023, a Major Switching […]
Join Our Webinar: Implementing the Pre-Payment Meter Levelisation Process – Our Progress So Far
After consultation, Ofgem has confirmed that the non-volumetric Pre-Payment Meter (PPM) Levelisation process will be delivered by RECCo. In October 2023, we organised an event to explain how this process will be implemented. You’re now invited to join us for an update on our progress and a Q&A session. Join our webinar Join us on […]
From insight to action: How we use your feedback
At the beginning of this month, we reached out to all REC Parties and asked them to share their feedback on our REC services. We are conducting our second annual survey, which is more comprehensive than last year’s survey, and includes additional services. We are keen to know about your experiences with the REC Code […]