Thank you to everyone who joined RECCo’s Consumer Consent Solution (CCS) Design Consultation Webinar on 28 May 2026.
The session brought together 52 stakeholders from across the energy sector to reflect on the feedback received through the CCS Design Consultation and to explain how it is shaping the next phase of programme development.
During the webinar, we shared an overview of the consultation response, which included:
- 31 formal responses
- 645 individual comments
- 10 overarching consultation themes
Stakeholders broadly welcomed the ambition behind CCS, particularly its focus on giving consumers clearer control over who can access their energy data through a secure, standardised and trusted consent framework. We also heard about important challenges in the practical, legal, and operational questions that need to be worked through as the design develops.
You can watch the webinar recording in full here.
What we heard
Stakeholders provided valuable feedback across several key areas, including:
- Consent authority
- Alignment with existing SEC arrangements
- Identity verification
- Consumer experience
- Accessibility
- Governance
- Assurance
- Implementation impacts
- Cost transparency
The discussion also explored several practical questions, including how consumers will identify the correct premises or meter point without needing to understand industry terminology, how address-data quality risks will be managed, how CCS will interact with existing supplier and SEC processes, and how more complex scenarios such as property management, communal supplies and multi-occupancy arrangements should be considered.
Stakeholders also asked how and when non-domestic use cases may be considered. RECCo confirmed that the initial CCS delivery is focused on the domestic market and that any future non-domestic expansion will require separate consideration and engagement with stakeholders experienced in that sector, including TPIs and customer representatives.
How feedback is shaping the programme
The session highlighted six areas of immediate programme focus:
- Consent authority and the legal basis for who can provide consent
- REC and SEC boundaries, including transition and interoperability with existing arrangements
- The CCS assurance framework and how duplication can be minimised
- Identity verification proportionality, including consumer inclusion and accessibility
- Consumer trust, experience and clear customer messaging
- Cost transparency, phasing and implementation planning
We recognise that CCS needs to be both secure and usable. That means designing a journey that consumers can understand, while ensuring that organisations accessing data through CCS are subject to appropriate controls and assurance.
What happens next?
We have published our CCS Design Consultation Response Document here.
This will be followed by:
- June 2026 onwards: Ongoing lower-level design activity, and REC drafting legal text
- Summer (Mid-August) 2026: Publication of the Summer REC Drafting Consultation
- September-October 2026: Final positions and implementation planning
Engagement will continue through working groups and bilateral discussions as the programme progresses. The Q&A from the webinar will also be published shortly. See our responses to the webinar questions here.
Thank you again to everyone who participated in the consultation and joined the webinar. Your feedback continues to play an important role in shaping a secure, transparent and consumer-centric consent solution for the energy sector.
Engagement will continue through working groups and bilateral discussions. Join our Consumer Consent Working Groups: Here
Stay in touch on progress via our CCS Newsletter: Sign Up Now
📩 Reach us at: consumerconsent@retailenergycode.co.uk
