Q2 Report 2025–26 now live

Read our quarterly update on progress against three strategic priorities and service performance. Download the report and share feedback.

Introducing our Q1 Report for 2025-26

This quarterly reporting approach is part of our commitment to keeping stakeholders informed and maintaining transparency throughout the life cycle of our FWP. Read the full Q1 Report Progress against our key priorities  In 2025-26, we’re focusing on three core priorities:  Perform: Striving to deliver service excellence   Protect: Consumer Protection & Data Security Progress: Innovation & […]

Q3 Report: progress, performance, and feedback

Our four key priorities Delivering Service Excellence Advancing Data & Digitalisation Strategy Enhancing Energy Theft Reduction Programme Driving Regulatory Programmes & Policy Delivery We’re committed to transparency and keeping you informed. Your insights matter— read the Q3 Report to see how we deliver on our commitments and what’s ahead. Our report showcases our Q3 achievements […]