This quarterly reporting approach is part of our commitment to keeping stakeholders informed and maintaining transparency throughout the life cycle of our FWP.
Read the full Q1 Report
Progress against our key priorities
In 2025-26, we’re focusing on three core priorities:
- Perform: Striving to deliver service excellence
- Protect: Consumer Protection & Data Security
- Progress: Innovation & Market Facilitation
The report outlines achievements in Q1 and sets out what’s ahead for Q2, with a continued focus on strengthening service delivery and anticipating future market needs.
Our primary focus remains on enhancing our current services for stakeholders and supporting evolving stakeholder needs.
REC service performance
RECCo is responsible for procuring and managing REC Services that enable the efficient functioning of the retail energy market. To ensure these services operate effectively, we closely monitor each provider’s performance against contractual SLAs and KPIs.
This report includes a dashboard view of core service performance, giving stakeholders visibility into service outcomes and areas for improvement. We will continue refining our reporting based on your feedback to support transparency and accountability.
Your feedback matters
We welcome your input and encourage you to share feedback via this short form.
Your insights help shape our continuous improvement efforts as we enhance our services for stakeholders—and deliver on our strategic priorities.
