Our four key priorities
- Delivering Service Excellence
- Advancing Data & Digitalisation Strategy
- Enhancing Energy Theft Reduction Programme
- Driving Regulatory Programmes & Policy Delivery
We’re committed to transparency and keeping you informed. Your insights matter— read the Q3 Report to see how we deliver on our commitments and what’s ahead.
Our report showcases our Q3 achievements and outlines our Q4 objectives, highlighting our commitment to improving services and preparing for future developments in the retail energy sector.
Our Q3 achievements
- Service Excellence: Enhanced the REC Portal to improve user experience and streamline report submission functionality, advanced key process improvement initiatives, and strengthened industry collaboration and governance.
- Data & Digitalisation: Advanced stakeholder engagement to support industry initiatives, such as Consumer Consent, and implemented the API gateway production version while maintaining strong security controls.
- Energy Theft Reduction: Submitted REC Change Proposal R0173 to Ofgem to improve the energy theft detection incentive schemes, progressed DeterTech Portal improvements, raised a proposal for an Energy Theft Unit and Referral Assessment Service, and integrated Theft Forum recommendations into a white paper.
- Regulatory Programmes: Implemented R0182 to deliver changes to payment levelisation reconciliation under the REC, achieved major MHHS milestones, including submission of a test readiness report for SIT non-functional and operational testing, and engaged with Ofgem and other code bodies on Code Reform.
Our Q4 objectives
- Service Excellence: Reviewing REC Change process improvements, advancing Open Data and digital service enhancements, monitoring key projects, and refining governance, training, and stakeholder engagement.
- Data & Digitalisation: Preparing for Ofgem’s decision on Consumer Consent, enhancing API gateway security, improving REC system performance, and assessing future REC AI upgrades.
- Energy Theft Reduction: Increasing portal engagement, progressing REC Change Proposals alongside the City of London Police, and finalising a theft white paper for publication.
- Regulatory Programmes: Advancing SIT testing, MHHS training, and qualification assessments while monitoring REC Change implementation. Engaging with Ofgem on the REC Code Manager licence and TPI Code of Practice updates.
REC Service performance
We assess REC service providers against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure high service standards and market efficiency. This quarter, we’re pleased to announce that we met the majority of SLAs, with no service credits applied.
Read our Q3 Report and share your feedback
- Read and/or download our Q3 Report
- Please complete our short Q3 Report Survey
- Explore our 2024-27 Strategy & Forward Work Plan for more strategic insights
What’s next?
We’ll publish our Annual Report shortly. It will combine insights from our quarterly reports to reflect on the entire year, highlighting key achievements, progress, and operational milestones, providing a comprehensive overview of our work and impact.
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