Have your say: Our Annual Stakeholder Satisfaction Survey is now open

We want to hear from you This year, we’ve partnered with Researchcraft to gather your insights on the performance of REC Services. The brief survey (just 10-15 minutes) covers key areas, including the REC Code Manager, Enquiry Services, the Energy Theft Tip-Off Service, the Green Deal Central Charge Database, and Metering Services. Take the survey […]

Have your say: Our Annual Stakeholder Satisfaction Survey launches in October

Do you engage with REC Services? As a REC Service user, this is your opportunity to tell us what’s working well and where we need to improve. Your input will guide the priorities we set for 2026–27, helping us deliver REC Services that are more effective, transparent, and accessible, while staying true to the purpose […]

Have your say: Feedback your experience with the Switching arrangements 

What is the Switching Incentive Regime – and why does your opinion matter?  The Switching Incentive Regime (SIR) is a performance framework introduced by Ofgem in 2023 under its existing price control arrangements. It assesses how well DCC delivers switching services in line with the Retail Energy Code, focusing on both customer engagement and operational […]