Do you engage with REC Services?
As a REC Service user, this is your opportunity to tell us what’s working well and where we need to improve. Your input will guide the priorities we set for 2026–27, helping us deliver REC Services that are more effective, transparent, and accessible, while staying true to the purpose of the code.
Why take part?
Your feedback directly influences the way we work. By completing the survey, you’ll help us focus on the REC Changes that matter most to you. For example, last year’s survey responses drove these meaningful improvements across our REC Services, and more.
- Delivering better Enquiry Services with major REC Changes, such as fuzzy search and UPRN lookup in the Electricity Enquiry Portal (R0098 & R0108). Plus an enhanced Gas Enquiry Service API with MSN searches (R0120) for faster, more accurate results.
- Improving the speed, transparency, and user experience in the REC Change process by clearing the backlog, implementing REC Change Proposal R0167, strengthening governance, and expanding the Code Manager Change team with more subject matter experts.
- Enhancing the REC Portal with redesigned Change Proposal pages, clearer navigation, better visibility across REC Services, and a full visual refresh. New guidance notes and simplified forms have also made key areas like Performance Assurance and Maintenance easier to use.
Take a look at our full report to see last year’s feedback and all the improvements it inspired.
What happens next?
This year’s survey will be issued by our independent provider, ResearchCraft, from 1 October. Please keep an eye on your inbox!
If you’d rather not receive the survey, you can opt out here.
For any questions, please contact us at communications@retailenergycode.co.uk
