Following our update at the end of last year, we are sharing further details on how REC Performance Assurance will evolve from September 2026 as RECCo prepares for its future role as a licensed Code Manager.
This next phase forms part of the wider Code Manager Evolution programme, which marks a shift towards a more outcomes-focused approach. For REC Parties and REC Service Users, that means assurance activity should feel clearer, more purposeful and more directly linked to the outcomes that matter for consumers and the market.
The service will continue to build on the existing framework with assurance activity becoming increasingly targeted and proportionate. Interventions and expectations will be shaped by risk, impact and intended outcomes, rather than by process alone.
Throughout the transition, stability remains a key priority. Obligations under the REC remain unchanged, and we are focused on maintaining continuity of service for REC Parties, Service Users and wider stakeholders.
REC Parties should also see a stronger focus on learning and action. Where assurance activity identifies issues, the emphasis will be on understanding root causes, supporting timely improvement and demonstrating how the work contributes to better outcomes.
In preparation for the 2026–27 operating year, we are developing the next Performance Assurance Operating Plan, which will set out the forward schedule of assurance activity. Alongside this, updates to the Retail Risk Register will build on the existing risk framework, with clearer mapping to intended outcomes. This will make it easier for market participants to understand how priorities have been set, why assurance activity is being undertaken and how it contributes to improved outcomes for consumers and the market.
The transition is already underway, with all providers working collaboratively to ensure a smooth, seamless changeover. We would like to thank service providers and industry participants for their continued engagement and support.
Join the webinar
The Code Manager, accompanied by RECCo, will be hosting a quarterly Performance Assurance Webinar on 07 July 2026.
Join us for updates from the REC Performance Assurance Team around Annual Ratings, the Theft Detection Incentive Scheme (TDIS) and the evolving approach to Performance Assurance across the REC.
RECCo will provide an overview of the new strategic documents, including the Performance Assurance Operating Plan (PAOP), Retail Risk Register, Performance Assurance Methodology, and the emerging Outcome Measurement Framework, ahead of formal consultation. The webinar is an opportunity to:
- Understand the proposed approach and what’s changing
- Learn how Performance Assurance will evolve over the coming years
- Ask questions and provide early input before consultation
This is an important moment to help shape how Performance Assurance operates in the future, ensuring it remains proportionate, transparent and focused on delivering the best outcomes for consumers and the market.
