The Market Stabilisation Charge will end in March 2024
Why has Ofgem decided to retire the MSC? Ofgem has published this document detailing their decision in full. They state that the MSC was always a temporary measure that would only be retained for as long as it was in the interest of consumers. They continue, “Our view is that market risks that the MSC […]
Introducing consumer consent into the retail energy market
We recently released our 2023-26 Forward Work Plan, which outlines our priorities for the coming years. One of our main goals is to establish a consumer consent system across the industry. We’ve made progress in identifying the barriers to consent, categorizing the UK population into different groups, and laying the foundation for the consent system. […]
Join our webinar: Introducing new Change of Tenancy rules to the Non-domestic Energy market
We conducted several workshops with non-domestic suppliers and brokers earlier this year to gain insight into the challenges they faced in the energy market. One of the main issues that emerged was the possible misuse of the Change of Tenancy flag and objection process, which is detrimental to consumers. This was consistent with Ofgem’s findings […]
Webinar round-up: Introducing our data and digitalisation strategy
Thank you to everyone who joined us on September 26th to learn about and engage with our data and digitalisation strategy. During the webinar, we outlined how we will support secure open data, digitalisation, and the evolution of REC services, systems, and processes. If you would like to re-watch the webinar or couldn’t attend, please […]
Year in review: How is Crimestoppers working to reduce energy theft?
As we approach our second anniversary of live operations at the Retail Energy Code, we want to take a moment to reflect on the efforts to reduce UK energy theft over the past year. Primarily, we aim to reduce energy theft via the Energy Theft Tip-Off Service, which Crimestoppers operate on our behalf. The service […]
Join our webinar: Introducing our data and digitalisation strategy
Earlier this year, we released our 2023-2026 Forward Work Plan, which outlined our priorities – including enhancements to our data and digital services. Join us on September 26th for a webinar where you can learn about and engage on our data and digitalisation strategy. The strategy outlines how we will support open data, digitalisation and the […]
Our work to ensure a fairer energy broker market
Last week, ITV reported that thousands of UK businesses are considering legal action over deals arranged by energy brokers. They highlighted that a minority of bad brokers have been charging hidden commissions and not providing deals that have their customers’ interests at heart. This highlights the importance of the work that we are doing to […]
Help us create a comprehensive energy theft process map
This month we’re starting a new project to map all energy theft processes from start to finish. This will allow us to pinpoint handover points and provide market participants with a comprehensive overview – both upstream and downstream of their own internal processes. The map will also highlight any gaps in processes, obligations, or guidance […]
A round-up of our Energy Theft Forum – June 2023
On June 28th, we hosted an Energy Theft Forum to update our stakeholders on the work being done to reduce energy theft in the UK. Thank you to everyone who was able to attend. In this article, you can find a summary of the event, the webinar recording, slides and our next steps. An update […]
Round-up: What changes are being made to the Electricity Enquiry Service (EES)?
On 6th July 2023, we held a webinar to discuss the changes to the Electricity Enquiry Service as part of the Market-Wide Half-Hourly Settlement (MHHS) programme. Thank you to everyone who joined us and asked questions. In this article, you can find a round-up of the webinar, links to the recording and slides, and answers […]