Energy Theft Tip-Off Service named Global Award Winner by Crime Stoppers International
Global recognition for a proven scheme We’re proud to announce that the Energy Theft Tip-Off Service won the 2025 Global Award for Community Engagement & Awareness from Crime Stoppers International. The award recognises services that genuinely shift public behaviour and deliver measurable impact. The Energy Theft Tip-Off Service does exactly that. It’s giving people the […]
Consumer Consent Solution Webinar
Join us on 8 December 2025 We’re hosting an engaging, collaborative webinar on 8 December 2025 (10.00-11.30 GMT) to explore the next phase of the Consumer Consent Solution, a key enabler of a smarter, more consumer-focused energy system. Sign up today to receive full joining details and secure your place: Register for webinar New to […]
Board Highlights: October 2025
The RECCo Board met in August 2025, chaired by Hannah Nixon, to review progress and discuss key priorities as RECCo delivers its 2025–28 Forward Work Plan. This summary captures the main updates and decisions from the meeting.
Power of collaboration: How stakeholders are shaping the new REC Portal
Hi John, can you give us an overview of the REC Portal Relaunch programme and its objectives? Absolutely. The REC Portal Relaunch Programme aims to transform how the industry interacts with the Retail Energy Code (REC). The current portal has served us well over the past five years, but it’s time for a renewed, modern, […]
Q2 Report 2025–26 now live
Read our quarterly update on progress against three strategic priorities and service performance. Download the report and share feedback.
Highlights from the REC Party Engagement Day
What we covered We shared updates on the major topics shaping the Retail Energy Code (REC) and created space for practical discussion and connection. Presentations explored: Code Management Services: how we support REC Parties through our engagement channels, including our Operational Account Managers (OAMs), and an overview of change development from the Change & Release […]
Successful delivery of REC Changes to support MHHS go-live
This marks the culmination of more than three years of collaboration with the MHHS Programme and industry colleagues. We’ve made sure Retail Energy Code (REC) systems, processes, and governance are ready to underpin this fundamental market reform. What we’ve delivered M8: Code & Central Systems Readiness Implemented REC Changes Updated Category 3 products and guidance […]
REC Portal Relaunch Community: First user group session and next steps
Have your say As part of this work, we’re now running an anonymous card sort exercise to understand how users group and label information. It takes just 13–18 minutes, and your input will directly shape new portal features. Take part in the card sort Our digital partner This work is being developed in partnership with […]
REC Portal Relaunch Community: Supporting the REC Portal relaunch
Our new REC Portal Relaunch Community webpage is now live on our website. It’s the place to share your ideas, give feedback, and get involved in shaping the new REC Portal.
Board Highlights: August 2025
The RECCo Board met in August 2025, chaired by Hannah Nixon, to review progress and discuss key priorities as RECCo delivers its 2025–28 Forward Work Plan. This summary captures the main updates and decisions from the meeting.