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Have your say: Consultation on updates to REC Third-Party Intermediary Code of Practice 

Why this matters  On 16 May 2025, Ofgem issued its decision to reject Change Proposal R0137—Introducing Third Party Intermediary (Energy Broker) Assurance and Accreditation. While this means that adherence to the existing voluntary Third-Party Intermediary Code of Practice (TPI CoP) will not become mandatory, Ofgem expressed support for the continued voluntary operation and development of […]

Putting consumers first: The journey to a trusted Consumer Consent Service

Hi Michael, what is the Consumer Consent Service, and why does it matter? Consumer consent is the key to unlocking smart, seamless access to new or existing retail energy services. It gives people the confidence and control to share their data safely, in ways that save money and carbon. The Consumer Consent Service (CCS) aims […]

Annual Report 2024–25 now live

Turn progress into practical insight on what matters most to you. Read the highlights, download the report, and share feedback in our short survey.

Have your say on the future REC Portal and Digital Services

Image of person using digital services on a laptop

Introducing the Digital Services Community We will be building a brand-new REC Portal to improve your experience with the Retail Energy Code (REC)—and we want your help to shape it. Set to go live in Autumn 2026, the new REC Portal will make it easier to access the tools, services, and information you need. To […]

Ofgem rejects proposal to mandate TPI Code of Practice, but commitment to standards remains

These proposals were shaped by extensive stakeholder engagement—including dedicated workshops and consultation throughout the change development process—and were designed to deliver more consistent protections for small business customers by establishing minimum standards for TPIs whose fees are recovered through energy suppliers. We continue to believe that introducing a formal accreditation regime would have delivered tangible […]

Proposal submitted to Ofgem for dedicated police unit to tackle energy theft

What is being proposed? The Retail Energy Code (REC) Change Panel has recommended a change proposal to fund a dedicated police unit to tackle energy theft, modelled on the insurance industry-funded Insurance Fraud Enforcement Department (IFED). If approved, the proposal would see RECCo partner with the City of London Police—the national lead force for fraud—to […]

Have your say: Feedback your experience with the Switching arrangements 

What is the Switching Incentive Regime – and why does your opinion matter?  The Switching Incentive Regime (SIR) is a performance framework introduced by Ofgem in 2023 under its existing price control arrangements. It assesses how well DCC delivers switching services in line with the Retail Energy Code, focusing on both customer engagement and operational […]