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Have your say on the future REC Portal and Digital Services

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Introducing the Digital Services Community We will be building a brand-new REC Portal to improve your experience with the Retail Energy Code (REC)—and we want your help to shape it. Set to go live in Autumn 2026, the new REC Portal will make it easier to access the tools, services, and information you need. To […]

Have your say: Feedback your experience with the Switching arrangements 

What is the Switching Incentive Regime – and why does your opinion matter?  The Switching Incentive Regime (SIR) is a performance framework introduced by Ofgem in 2023 under its existing price control arrangements. It assesses how well DCC delivers switching services in line with the Retail Energy Code, focusing on both customer engagement and operational […]

Inside RECCo’s Metering Services: Meet Delivery Manager Rebecca Griffiths

Hi Rebecca, tell us about your role as Delivery Manager for our Metering Services. I’ve been in the role for around seven months, and it’s been both a rewarding and dynamic experience. As the Delivery Manager for Metering Services within our Operations team, I oversee the governance and delivery of Metering Services under the Retail […]

Q3 Report: progress, performance, and feedback

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Our four key priorities Delivering Service Excellence Advancing Data & Digitalisation Strategy Enhancing Energy Theft Reduction Programme Driving Regulatory Programmes & Policy Delivery We’re committed to transparency and keeping you informed. Your insights matter— read the Q3 Report to see how we deliver on our commitments and what’s ahead. Our report showcases our Q3 achievements […]

Webinar Recap: Introducing Our Draft Forward Work Plan & Budget

Key Highlights During the webinar, the team introduced our strategic aims, which guide all our workstreams. These are: Perform: Establish RECCo as a trusted, expert provider and enabler of code management and services. Protect: Safeguard consumers’ interests and data by delivering secure, retail-focused digital services. Progress: Drive solutions and innovations to support an effective retail […]

Switching Performance Improvement Review Underway

Key Improvement Areas To maximise the value of the review, we have worked with DCC to prioritise the potential improvement areas and intend to focus on those which we believe will deliver the greatest benefit to users and consumers without being overly difficult to address. These areas are: Address Data Quality: DCC has had success over […]

Respond to our Draft Forward Work Plan and Budget for 2025-28

Following engagement with our stakeholders, we’re pleased to share our draft Forward Work Plan for 2025-28 for consultation. Your invaluable input and feedback have played a crucial role in shaping our approach for the coming years, and we are grateful for your continued support as we plan for the next few years. This document outlines […]

Webinar: Introducing Our Draft Forward Work Plan 2025 – 2028

We are pleased to invite you to our upcoming webinar, where we’ll introduce our draft Forward Work Plan (FWP) for 2025-2028. This plan outlines our key workstreams, financial projections, and strategic priorities for the next three years, focusing on our priorities for 2025-2026.   In the coming year, we will be focusing on:   Service Excellence […]