RECCo on the Road: Come and share your views
It was great meeting so many of our stakeholders last year to gather feedback on the services we provide to the energy sector. We’re hitting the road again this year and want to connect with even more of you! Our team will be visiting Manchester, Birmingham and London to update you on the work we […]
Share your voice: our Annual Stakeholder Satisfaction Survey is coming soon!
We’ll contact all stakeholders in early November to gather feedback on our REC Services. This will be our third Annual Satisfaction Survey, an essential tool for collecting both quantitative and qualitative feedback. Your input is essential in helping us prioritise changes for 2025-26 and ensure our services align with your needs. Why participate? Your feedback […]
Save the date: October roadshows
Thank you to everyone who participated in our recent poll to help us select the best locations for our October Roadshows. We’re excited to announce that we’ll be visiting the following cities: 16th October – Manchester 24th October – Birmingham 31st October – London These Roadshows provide a unique opportunity for us to connect […]
Update on GES platform implementation and next steps
We want to provide you with the latest update on the implementation of a more efficient and robust platform for the Gas Enquiry Services (GES). Although we conducted extensive testing and monitoring, the initial migration on 22nd June 2024, revealed some unexpected data issues. Consequently, we decided to revert the GES Online Portal and Supply […]
Get Involved: Test the New Market-Wide Half-Hourly Settlement EES API
The upcoming Market-Wide Half-Hourly Settlement (MHHS) programme introduces significant changes to the Electricity Enquiry Service (EES), and we need your help to ensure a seamless transition. Starting October 31st, 2024, a test version of the updated EES API will be available to all users. This is your opportunity to explore the new Portal and API, […]
Introducing our first Quarterly Report
We are pleased to present our first quarterly report, which provides a comprehensive update on our progress towards the four key priorities outlined in our Strategy and Forward Work Plan (FWP) for 2024-2027 and how our services are performing so far. By implementing quarterly reporting, we aim to keep stakeholders informed throughout the life cycle […]
Update on Gas Enquiry Service (GES) platform migration
On Saturday, the 22nd of June, 2024, work was undertaken to migrate the Gas Enquiry Service (GES) to a newer, more efficient, and robust platform. Despite rigorous testing and enhanced monitoring, issues were identified with a small number of data items. Consequently, the GES, including both the portal and supply point switching API services, was […]
Update on RECCo’s continuous improvement programme for the Code Manager Service
As part of our commitment to ‘Delivering Service Excellence’ outlined in our Forward Work Plan for 2024-2027, we have initiated a programme of further enhancements for the Code Manager service for 2024/25, as the initial term of the Code Manager Service Providers’ contracts ends in August 2024. This project aims to thoroughly evaluate the performance […]
Introducing our 2023-24 Annual Report
We are delighted to present our Annual Report for 2023-24. This report provides an overview of our activities in the previous financial year, including our major accomplishments, operational highlights, and our performance compared to our budget. Read the report in full here.
Join the Enquiry Services Stakeholder Advisory Group
To support the Enquiry Services evolution project, we are establishing a Stakeholder Advisory Group (SAG); a group of industry stakeholders who will be able to offer guidance, diverse perspectives, and insights from experienced service users throughout the project lifecycle.