Update on Gas Enquiry Service (GES) platform migration
On Saturday, the 22nd of June, 2024, work was undertaken to migrate the Gas Enquiry Service (GES) to a newer, more efficient, and robust platform. Despite rigorous testing and enhanced monitoring, issues were identified with a small number of data items. Consequently, the GES, including both the portal and supply point switching API services, was […]
Update on RECCo’s continuous improvement programme for the Code Manager Service
As part of our commitment to ‘Delivering Service Excellence’ outlined in our Forward Work Plan for 2024-2027, we have initiated a programme of further enhancements for the Code Manager service for 2024/25, as the initial term of the Code Manager Service Providers’ contracts ends in August 2024. This project aims to thoroughly evaluate the performance […]
Introducing our 2023-24 Annual Report
We are delighted to present our Annual Report for 2023-24. This report provides an overview of our activities in the previous financial year, including our major accomplishments, operational highlights, and our performance compared to our budget. Read the report in full here.
Join the Enquiry Services Stakeholder Advisory Group
To support the Enquiry Services evolution project, we are establishing a Stakeholder Advisory Group (SAG); a group of industry stakeholders who will be able to offer guidance, diverse perspectives, and insights from experienced service users throughout the project lifecycle.
Enhancing the REC Change Process: Addressing challenges and implementing improvements
We’ve detailed the key changes that we’ve started to make this year to improve the REC Change Process for stakeholders alongside the Code Manager.
Transforming the Central Registration Service: Consultation and our plans
On May 21 2024, Ofgem initiated a consultation on the future of the Central Registration Service (CRS). The purpose of this consultation is to gather feedback from stakeholders.
Improving Performance Assurance: Your feedback in action
Alongside the Code Manager, we have started to improve the Performance Assurance service based on your feedback. Our key changes so far are detailed below.
Improving REC Services: Key Insights from our Annual Survey
We’re pleased to present the outcomes of our REC Services Annual Satisfaction Survey. This report includes satisfaction scores for each REC Service and valuable stakeholder insights on how our Services are performing and where the improvements should focus. It also outlines the plans we have in place to elevate our services in the upcoming 2024/25 […]
Strategy & Forward Work Plan 2024-27
Following consultation and stakeholder engagement, we’re pleased to publish our final Strategy & Forward Work Plan for 2024-27. Your invaluable input and feedback have played a crucial role in shaping our direction for the coming years, and we are grateful for your continued support.
Join the Stakeholder Advisory Group as we evolve the Code Manager
RECCo is now two years into live operations. As set out in our Draft Strategy and Forward Work Plan 2024-27, we have thoroughly assessed the performance and effectiveness of our Code Manager services. This was to ensure alignment with industry needs and to inform our future re-procurement strategy. Following this, we have initiated a continuous […]