Enhancing the REC Change Process: Addressing challenges and implementing improvements
We’ve detailed the key changes that we’ve started to make this year to improve the REC Change Process for stakeholders alongside the Code Manager.
Transforming the Central Registration Service: Consultation and our plans
On May 21 2024, Ofgem initiated a consultation on the future of the Central Registration Service (CRS). The purpose of this consultation is to gather feedback from stakeholders.
Improving Performance Assurance: Your feedback in action
Alongside the Code Manager, we have started to improve the Performance Assurance service based on your feedback. Our key changes so far are detailed below.
Improving REC Services: Key Insights from our Annual Survey
We’re pleased to present the outcomes of our REC Services Annual Satisfaction Survey. This report includes satisfaction scores for each REC Service and valuable stakeholder insights on how our Services are performing and where the improvements should focus. It also outlines the plans we have in place to elevate our services in the upcoming 2024/25 […]
Strategy & Forward Work Plan 2024-27
Following consultation and stakeholder engagement, we’re pleased to publish our final Strategy & Forward Work Plan for 2024-27. Your invaluable input and feedback have played a crucial role in shaping our direction for the coming years, and we are grateful for your continued support.
Join the Stakeholder Advisory Group as we evolve the Code Manager
RECCo is now two years into live operations. As set out in our Draft Strategy and Forward Work Plan 2024-27, we have thoroughly assessed the performance and effectiveness of our Code Manager services. This was to ensure alignment with industry needs and to inform our future re-procurement strategy. Following this, we have initiated a continuous […]
Webinar recap: Introducing our 2024-25 Budget
On 28th February, we held a webinar with stakeholders to discuss our 2024-2025 Budget and provide a deep dive into one of our primary objectives for the coming year: delivering service excellence.
Webinar recap: Our review of the P1 Major Switching Incident
On 12th January, we held a webinar to share our full review report of the P1 Major Switching Incident in July 2023. The event gave an overview of the incident, its impact on industry and consumers, and our recommendations for preventing a future incident. Incident background On the 6th of July, 2023, a Major Switching […]
Resolution and reflection: Our review of the Priority 1 Major Switching Incident
On 6th July 2023, a Major Switching Incident occurred within the Central Switching Service (CSS), which prevented successful energy supply switches and new registrations for gas and electricity. Whilst now resolved, the incident significantly impacted multiple industry parties and their end consumers. After the July 2023 incident, we conducted a thorough review with the REC […]
Webinar recap: Unveiling our Draft Strategy & Forward Work Plan 2024-27
On 23rd January, we held a webinar with stakeholders to introduce our Draft Strategy and Forward Work Plan for 2024-27. The event highlighted our progress over the past year and provided a detailed breakdown of our proposed plans and priorities for 2024-25 and our trajectory towards 2027. Our priorities for 2024-25 The webinar focused on […]