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Webinar recap: Introducing our 2024-25 Budget

On 28th February, we held a webinar with stakeholders to discuss our 2024-2025 Budget and provide a deep dive into one of our primary objectives for the coming year: delivering service excellence.

Webinar recap: Our review of the P1 Major Switching Incident

On 12th January, we held a webinar to share our full review report of the P1 Major Switching Incident in July 2023. The event gave an overview of the incident, its impact on industry and consumers, and our recommendations for preventing a future incident. Incident background On the 6th of July, 2023, a Major Switching […]

Resolution and reflection: Our review of the Priority 1 Major Switching Incident

On 6th July 2023, a Major Switching Incident occurred within the Central Switching Service (CSS), which prevented successful energy supply switches and new registrations for gas and electricity. Whilst now resolved, the incident significantly impacted multiple industry parties and their end consumers. After the July 2023 incident, we conducted a thorough review with the REC […]

Webinar recap: Unveiling our Draft Strategy & Forward Work Plan 2024-27

On 23rd January, we held a webinar with stakeholders to introduce our Draft Strategy and Forward Work Plan for 2024-27. The event highlighted our progress over the past year and provided a detailed breakdown of our proposed plans and priorities for 2024-25 and our trajectory towards 2027. Our priorities for 2024-25 The webinar focused on […]

A round-up of our second energy theft forum – November 2023

On the 29th of November, 2023, we held our second Energy Theft Forum to update our stakeholders on the work being done to reduce energy theft in the UK. Representatives from Crimestoppers, DeterTech, Capgemini, Smart DCC and Ofgem joined us. Thank you to everyone who was able to attend. This article contains key takeaways from […]

How can we improve the Code Manager and Enquiry Services?

In June and July, we hosted three workshops where we gathered feedback on the Code Manager and Enquiry Services. We wanted to ensure that both meet the needs of our users and provide the best service. At the events, we asked what is working well, what doesn’t work currently and what users would like to […]

What happened at our REC Services Development workshop in Birmingham?

Last week we hosted our second REC Services Development workshop, where we met with stakeholders to discuss the REC Code Manager and Enquiry Services. The feedback we received during this session and from our session in Glasgow last month will play a vital role in shaping these services’ short and long-term futures. Learn more about […]

Venue announced! Are you joining us in Glasgow?

 We are delighted to announce the venue for our first REC Services Development Workshop, which is being held in Glasgow on June 21st. Find out more below.    Where is the event? If you plan on joining us in Glasgow, you’ll find the event at the Clayton Hotel. This is a brand new hotel in the […]