Our response to: Ofgem’s Forward Work Programme 2026–27 Consultation
On 6 February 2026, we published our response to Ofgem’s consultation on its Forward Work Programme 2026–27. We support the draft programme, particularly its focus on consumer protection and debt and affordability, while urging clearer milestones, timelines, and accountability so industry can better understand priorities, dependencies, and delivery impacts. Read our full response here.
Consumer Consent Solution Webinar: Key insights driving the future retail energy market
Why consent needs fixing and why now Marzia Zafar, Deputy Director of Governance for Data & Decentralisation at Ofgem, opened the discussion, setting out the reality facing the retail energy sector. The system is becoming more complex, data is moving faster and further, and consumers risk losing visibility and control unless a trusted and consistent […]
Successful delivery of REC Changes to support MHHS go-live
This marks the culmination of more than three years of collaboration with the MHHS Programme and industry colleagues. We’ve made sure Retail Energy Code (REC) systems, processes, and governance are ready to underpin this fundamental market reform. What we’ve delivered M8: Code & Central Systems Readiness Implemented REC Changes Updated Category 3 products and guidance […]
Ofgem publishes notice of proposal to grant a Code Manager Licence to RECCo
This follows our submission for the licensing assessment, the second stage of the Code Manager Selection Process and confirms that Ofgem is satisfied that RECCo has met the criteria to operate as the enduring Code Manager for the Retail Energy Code (REC) under the new statutory licensing framework. Ofgem has also published a similar notice […]
Have your say: Consultation on updates to REC Third-Party Intermediary Code of Practice
Why this matters On 16 May 2025, Ofgem issued its decision to reject Change Proposal R0137—Introducing Third Party Intermediary (Energy Broker) Assurance and Accreditation. While this means that adherence to the existing voluntary Third-Party Intermediary Code of Practice (TPI CoP) will not become mandatory, Ofgem expressed support for the continued voluntary operation and development of […]
Putting consumers first: The journey to a trusted Consumer Consent Service
Hi Michael, what is the Consumer Consent Service, and why does it matter? Consumer consent is the key to unlocking smart, seamless access to new or existing retail energy services. It gives people the confidence and control to share their data safely, in ways that save money and carbon. The Consumer Consent Service (CCS) aims […]
Stakeholder insights on Ofgem’s second Energy Code Reform consultation
What did the session focus on? The session focused on two key areas: Stakeholder Advisory Forum Cross-Code Steering Group We invited stakeholders to share their views on the proposed arrangements and worked together to identify ways to improve cross-code alignment. We’ll continue developing these improvements in collaboration with all code bodies. What is the Stakeholder […]
CRS Improvements stakeholder update: A summary and thank you
An overview DCC outlined the CRS Improvements Plan, highlighting its goals to address stakeholder pain points, align with customer needs, and ensure future service resilience. Collaboration with RECCo and input from consultations and surveys have been instrumental in shaping the plan. Workstreams and projects Address Data Quality: Analysing unmatched addresses, assessing their impact with user […]
Ofgem rejects proposal to mandate TPI Code of Practice, but commitment to standards remains
These proposals were shaped by extensive stakeholder engagement—including dedicated workshops and consultation throughout the change development process—and were designed to deliver more consistent protections for small business customers by establishing minimum standards for TPIs whose fees are recovered through energy suppliers. We continue to believe that introducing a formal accreditation regime would have delivered tangible […]
Joint RECCo–DCC plan to deliver Central Registration Service Improvements Plan
What’s the background to the Improvements Plan? In December 2024, Ofgem published its decision that the Data Communications Company (DCC) will retain both Licence and Code responsibilities for the Centralised Registration Service (CRS). As part of this decision, Ofgem requested that DCC and RECCo collaborate to develop a joint Improvements Plan to deliver meaningful enhancements […]