Join the Enquiry Services Stakeholder Advisory Group

The Enquiry Services (‘ES’), which include the Electricity Enquiry Service (EES), Gas Enquiry Service (GES), Secure Data Exchange Portal (SDEP), and the Green Deal Central Charge Database (GDCC), are essential tools enabling the efficient operation of the retail energy market while supporting the requirements of individual Enquiry Service users  

As the initial contracts for these services are nearing their end, we are considering the long-term evolution requirements of both services. Since their launch, the demands on the Enquiry Services have changed, and new use cases have been introduced. RECCo established an Enquiry Service Evolution project in 2023, which aims to prioritise the needs of Enquiry Services users and consumers over the long term. To support the project, we developed a business case which delved into the best strategic direction for the evolution of the Enquiry services, leading up to the contract 2025 and 2027 milestones. You can read this here.   

We are establishing a Stakeholder Advisory Group 

To support the Enquiry Services evolution project, we are establishing a Stakeholder Advisory Group (SAG); a group of industry stakeholders who will be able to offer guidance, diverse perspectives, and insights from experienced service users throughout the project lifecycle. 

By engaging with stakeholders in this group, we aim to ensure that end-user views and needs are fully considered and integrated into our service evolution efforts. 

What we’re looking for 

We are inviting nominations from industry stakeholders for positions on the Stakeholder Advisory Group. Representation from REC and non-REC Party users of the Enquiry Services is crucial, and we seek diverse perspectives to ensure comprehensive coverage. Nominations are specifically requested from: 

• Suppliers – at least 4 representatives (to ensure representation from gas and electricity, non-domestic and domestic, larger and smaller Suppliers)​; 

• Distribution Network Operators (DNO) Parties – at least 1 representative  

• Metering Equipment Managers – at least 1 representative​. 

• Third-Party Intermediary – at least 4 representatives (to ensure representation from gas and electricity)   

Join the Enquiry Services Stakeholder Advisory Group   

Nominations are specifically requested from individuals who have:   

• Knowledge of REC governance and processes​;

• Direct experience of interacting with the Enquiry Services ;

• Ability to act independently from the commercial interests of their respective organisations, especially when such interests might conflict with the demands and requirements of the market;

• Willingness to treat all information confidentially and sign a confidentiality agreement​;

• Wholly independent of, with no conflict of interest with, current Service Providers and/or potential bidders for potential future procurements. 

The group are planning to meet on the following dates and times, so nominations should be mindful of their availability to join these sessions:  

Submit your nomination 

If you’re interested in joining the SAG and contributing to the future of the Enquiry Services, please submit your nomination using this form by 12th July 2024.  

Please note that while all nominations received are appreciated, not all may be accepted depending on the nominees’ volume and breadth/depth of expertise. Those that are accepted will be required to sign a Non-Disclosure Agreement (NDA) 

Meeting invites will be circulated to selected members w/c 15th July.