Introducing the Review of Energy Theft Processes
RECCo has published a ‘Review of Energy Theft Processes’ report and a comprehensive set of Energy Theft process maps
Introducing ERIN: The REC’s new AI tool
We’re excited to unveil ‘ERIN’, the REC’s cutting-edge Artificial Intelligence (AI) tool.
RECCo response to: Smoothing the Journey – call for input
On 29th September, RECCo responded to Ofgem’s Call for Input on Smoothing the journey – engaging domestic consumers in energy flexibility.
RECCo response to: Non-dom market review
On 6th September, RECCo responded to Ofgem’s consultation of the non-domestic market review.
Webinar round-up: New Change of Tenancy rules proposed for the non-domestic energy market
On the 24th of October, 2023, we hosted a webinar introducing our proposals for Change of Tenancy (CoT) rules for the non-domestic energy market. The webinar gathered feedback on our proposals to strengthen the CoT process, addressing problems that had been identified in the findings of Ofgem’s Non-Domestic Market Review, and highlighted to RECCo in […]
RECCo publish Third-Party Code of Practice
Today, we have published the Third-Party Intermediary Code of Practice (TPI CoP) for non-domestic energy brokers and aggregators. This Code of Practice has been developed following workshops held with TPIs and Suppliers earlier this year and subsequent engagement with both these groups, consumers and other interested parties. Consultation process In addition to the workshops and […]
REC Charging Statement
The REC Charging Statement provides information to parties on their REC charges. This document will also be made available on the REC Portal.
We want to hear from you! Take part in our survey
Our annual survey is now live! All REC Parties are invited to participate and provide feedback about our REC services. We want to hear about your experiences with the REC Code Manager, the Electricity Enquiry Service (EES), the Energy Theft Tip-Off Service (ETTOS), the Green Deal Database, and Metering services. Our goal is to improve […]
Board Highlights October 2023
Operational Performance The Board was informed that Code Manager service providers continue to meet their monthly KPI’s. We also heard that various steps are being taken to Improve service delivery, including: Enhancements to the Change and Release process, with a view to streamlining the Change pipeline. The Operational Account Manager (OAM) service has been extended […]
Webinar round-up: Industry action to support vulnerable consumers
Thank you to everyone who joined us on the 17th of October 2023 to hear an update on our ongoing consumer initiatives, focusing on the Priority Service Register (PSR). Speakers from the utilities sector joined us to present information about PSR work and the initiatives to support vulnerable consumers in their areas. Overall, the webinar […]