Year in review: How is Crimestoppers working to reduce energy theft?
As we approach our second anniversary of live operations at the Retail Energy Code, we want to take a moment to reflect on the efforts to reduce UK energy theft over the past year. Primarily, we aim to reduce energy theft via the Energy Theft Tip-Off Service, which Crimestoppers operate on our behalf. The service […]
Closure of P1 switching incident and next steps
Incident overview and closure DCC notified industry parties, including RECCo, on 06/07/23 that a major incident with the Central Switching Service (CSS) was impacting supply switch messages and new registration messages for gas and electricity supply customers. DCC has since updated CSS with the required information and sent the missing switch messages and new registration […]
Join our webinar: Introducing our data and digitalisation strategy
Earlier this year, we released our 2023-2026 Forward Work Plan, which outlined our priorities – including enhancements to our data and digital services. Join us on September 26th for a webinar where you can learn about and engage on our data and digitalisation strategy. The strategy outlines how we will support open data, digitalisation and the […]
Update on activity following the P1 Switching Incident
DCC notified industry parties, including RECCo, on 06/07/23 that a major incident with the Central Switching Service (CSS) was impacting supply switch messages and new registration messages for gas and electricity supply customers. DCC has since updated CSS with the required information and sent the missing switch messages and new registration messages to market participants. […]
Inside RECCo, Issue 25
Our latest newsletter is now live. Read it in full here. What’s in this issue? What can you expect from the recruitment process? Our work to ensure a fairer energy broker market How can we improve the Code Manager and Electricity Enquiry Services? An update on July’s Central Switching Service incident Marie Curie report calls for […]
Board Highlights August 2023
The Board received a detailed report on a significant DCC data incident that impacted domestic and I&C customers. On the 6th of July, the CSS failed to send the required industry messages to gas and electricity suppliers and other relevant market participants and this meant that many customers were not switched to their nominated supplier. […]
How can we improve the Code Manager and Enquiry Services?
In June and July, we hosted three workshops where we gathered feedback on the Code Manager and Enquiry Services. We wanted to ensure that both meet the needs of our users and provide the best service. At the events, we asked what is working well, what doesn’t work currently and what users would like to […]
Our work to ensure a fairer energy broker market
Last week, ITV reported that thousands of UK businesses are considering legal action over deals arranged by energy brokers. They highlighted that a minority of bad brokers have been charging hidden commissions and not providing deals that have their customers’ interests at heart. This highlights the importance of the work that we are doing to […]
Marie Curie report calls for more help for medical equipment users with their electricity bills
A new report by the end-of-life charity Marie Curie highlights the impacts that rising energy costs have on those living with a terminal illness, particularly those reliant upon medical devices that they use at home. It provides further evidence that more targeted support should be provided to those energy users, as highlighted in our paper: […]
Important service update for the Central Switching Service (CSS)
Update on DCC CCS P1 switching incident progress 21/08 DCC notified industry parties, including RECCo, on 06/07/23 that a major incident with the Central Switching Service (CSS) was impacting supply switch messages and new registration messages for gas and electricity supply customers. DCC has updated CSS with the required information and sent the missing switch […]