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Our response to: Consumer protections for heat network customers

On the 27th of October, RECCo responded to the joint Government-Ofgem consultation on consumer protections for heat network customers. We agree with the focus on ensuring that consumers on heat networks receive equivalent protections to those in electricity and gas markets. We suggest that consideration should be given to whether any of the consumer-facing obligations […]

RECCo response to ‘Additional debt-related cost allowance policy consultation’

On November 2nd, RECCo submitted a response to Ofgem’s consultation regarding an additional allowance for debt-related costs within the default tariff cap. We believe that the proposed changes will inevitably lead to increased costs for those customers who are able to pay their energy bills, including those who have paid off any outstanding debts. However, […]

RECCo publish Third-Party Code of Practice

Today, we have published the Third-Party Intermediary Code of Practice (TPI CoP) for non-domestic energy brokers and aggregators. This Code of Practice has been developed following workshops held with TPIs and Suppliers earlier this year and subsequent engagement with both these groups, consumers and other interested parties. Consultation process In addition to the workshops and […]

Introducing Third Party Intermediaries Assurance and Accreditation

Third Party Intermediaries (TPIs)  have an important role in the non-domestic energy market. They help to streamline the pricing and contracting element of securing energy contracts for businesses, whilst also providing a sales channel for suppliers. This market is currently unregulated and, in recent times faced increasing criticism for not being transparent in its dealings […]

How can we improve the Priority Services Register for vulnerable consumers?

  Our Senior Strategy Manager, Suchitra Hammond, has published a paper considering the changes that could be made to the Retail Energy Code and REC Services to improve the Priority Services Register (PSR) and deliver better consumer outcomes. In her paper, Suchitra proposes that the REC-governed enquiry services, which cover all grid-connected households in Great […]