We’re taking practical steps to improve our communications, so they continue to be clear and accessible for everyone.
In March, we completed training as part of our Plain English Campaign membership. As part of our plan to bring all REC communications under one RECCo brand, our Communications team recently trained with REC Code Manager colleagues to ensure our messaging is clear, simple, and easy to understand.
We’ve also introduced a new accessibility tool on our website to help you personalise how you view and interact with our content.
Improved website accessibility
Our website now includes the Recite Me Assistive Toolbar. It offers features such as text-to-speech, translation, reading support, and colour and contrast controls, giving you more flexibility in how you use our site.
Accessibility is a key part of creating inclusive, user-friendly digital services. We’re using the Web Content Accessibility Guidelines (WCAG) to guide improvements and make our website easier to navigate, read, and understand. We’ll continue to improve the site, with a focus on clearer navigation and sharper content.
Our Plain English commitment
The UK retail energy market is complex, but our communications don’t need to be. We joined the Plain English Campaign in March 2026 as part of our commitment to clear communication.
For us, plain English means making our communications clear, useful, and easy to act on. It’s not about over-simplifying important information. It’s about explaining things properly, removing unnecessary complexity, and helping people understand what matters.
The Plain English Campaign has promoted clear communication since 1979. Our membership reflects our commitment to communicating in a way that’s open, practical, and respectful of your time.
Get in touch
If you have feedback on how we can improve our communications, contact us at communications@retailenergycode.co.uk
