Q3 Report now live

March 18, 2026

Each quarter, we publish an update on our delivery against the Forward Work Plan and the performance of our services. Our Q3 Report highlights strong service performance and continued progress across our programme commitments, with delivery on track against the 2025–28 plan while maintaining a clear focus on value for money for industry and consumers.

Delivering against Perform, Protect, Progress

Q3 marks continued progress against the commitments set out in our Forward Work Plan 2025–28. Across Perform, Protect, and Progress. We remain focused on delivering the requirements of the Retail Energy Code (REC) efficiently and transparently, ensuring services operate reliably while supporting wider regulatory and government reform programmes. This report sets out what we said we’d deliver, and how we’re tracking this quarter.

Perform – Service excellence and operational delivery

Our support to the Market-wide Half-Hourly Settlement programme progressed on track without disruption to wider RECCo service delivery. Core REC Services maintained performance against agreed service standards and contractual targets, demonstrating a strong focus on operational reliability and effective service management while delivering value for money for industry participants.

Protect – Consumer protection and data security

The Consumer Consent Solution programme progressed from policy development into structured design, and our Energy Theft enforcement pilot activity delivered tangible outcomes, with learning informing next steps.

Progress – Innovation and market facilitation

Engagement under the Government’s Smart Secure Electricity Systems intensified, with a detailed Tariff Interoperability solution design progressing to consultation with stakeholders. Governance and business readiness preparations also continued ahead of the future Code Manager licence grant, ensuring we’re well positioned to deliver its regulatory responsibilities effectively under the evolving energy code governance framework.

Download Q3 Report

Service performance and programme momentum

Across core REC Services, availability remained high and performance continued to be monitored closely against agreed service standards and contractual targets.

The Centralised Registration Service, which underpins customer switching, operated at 100% availability with no major switching incidents this quarter.

Electricity and Gas Enquiry Services remained reliable, with targeted improvements underway where response times dipped slightly. Our Code Manager activities delivered strongly against agreed performance measures, and the Payment Method Levelisation scheme continued to operate smoothly, with almost all Supplier invoices paid on time.

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