This report demonstrates our ongoing commitment to providing effective, high-performing services that support the vital work of our users. Your feedback directly informs the improvements we make across REC Services.
Elizabeth Lawlor | Chief Operating Officer
A big thank you to everyone who took the time to share their views. Your insights are helping us deliver smarter, more user-focused services.
Highlights at a glance
- We’ve already delivered improvements across all REC Services—from REC Portal upgrades to a streamlined REC Change Process and more intuitive REC Performance Assurance dashboards
- The Electricity Enquiry Service (7.9/10) and Metering Services: Audit (7.6/10) earned the highest satisfaction scores, recognised for reliability, ease of access, and helpful support
- Your feedback directly shaped our Forward Work Plan 2025–28, and it continues to drive how we evolve and deliver services
- The report features a clear You said / We are breakdown, showing exactly how stakeholder input has led to action, service by service
Take a closer look
- Explore the full Annual Stakeholder Satisfaction Survey Report to see where things are working well, where there’s room to improve, and what we’re focusing on next
- We’d love to hear your feedback on the report. Please complete our short survey or email us directly at communications@retailenergycode.co.uk
- And if you’re interested in what’s ahead for RECCo, read our Budget 2025-26 and Forward Work Plan 2025-28
What’s next?
- Keep an eye out for our next Annual Stakeholder Satisfaction Survey—coming your way soon.
