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Ofgem rejects proposal to mandate TPI Code of Practice, but commitment to standards remains

These proposals were shaped by extensive stakeholder engagement—including dedicated workshops and consultation throughout the change development process—and were designed to deliver more consistent protections for small business customers by establishing minimum standards for TPIs whose fees are recovered through energy suppliers. We continue to believe that introducing a formal accreditation regime would have delivered tangible […]

Proposal submitted to Ofgem for dedicated police unit to tackle energy theft

What is being proposed? The Retail Energy Code (REC) Change Panel has recommended a change proposal to fund a dedicated police unit to tackle energy theft, modelled on the insurance industry-funded Insurance Fraud Enforcement Department (IFED). If approved, the proposal would see RECCo partner with the City of London Police—the national lead force for fraud—to […]

Have your say: Feedback your experience with the Switching arrangements 

What is the Switching Incentive Regime – and why does your opinion matter?  The Switching Incentive Regime (SIR) is a performance framework introduced by Ofgem in 2023 under its existing price control arrangements. It assesses how well DCC delivers switching services in line with the Retail Energy Code, focusing on both customer engagement and operational […]

Improving accuracy in Payment Method Levelisation submissions: A guide for suppliers

A year of collaboration – thank you We’d like to express our gratitude to all suppliers for their ongoing support of the Payment Method Levelisation (PML) scheme. Your cooperation has been critical to its success, and your commitment to fulfilling your obligations has played a key role in its smooth running. Why accurate portfolio data […]

Inside RECCo’s Metering Services: Meet Delivery Manager Rebecca Griffiths

Hi Rebecca, tell us about your role as Delivery Manager for our Metering Services. I’ve been in the role for around seven months, and it’s been both a rewarding and dynamic experience. As the Delivery Manager for Metering Services within our Operations team, I oversee the governance and delivery of Metering Services under the Retail […]

REC MHHS training event: insights and next steps

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Insights from our speakers To help participants navigate the changes ahead, we brought together industry experts who each covered a key element of the MHHS transition. Through a series of insightful presentations and discussions, our speakers provided valuable guidance on REC impacts, code drafting, performance assurance and qualification, change management, and operational readiness. Missed the […]

Q3 Report: progress, performance, and feedback

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Our four key priorities Delivering Service Excellence Advancing Data & Digitalisation Strategy Enhancing Energy Theft Reduction Programme Driving Regulatory Programmes & Policy Delivery We’re committed to transparency and keeping you informed. Your insights matter— read the Q3 Report to see how we deliver on our commitments and what’s ahead. Our report showcases our Q3 achievements […]