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Respond to our Draft Forward Work Plan and Budget for 2025-28

Following engagement with our stakeholders, we’re pleased to share our draft Forward Work Plan for 2025-28 for consultation. Your invaluable input and feedback have played a crucial role in shaping our approach for the coming years, and we are grateful for your continued support as we plan for the next few years. This document outlines […]

RECCo Announces Successful Update to the Levelisation Scheme Methodology

What is the Levelisation Scheme? In February 2024, Ofgem confirmed that measures would be introduced to ensure that prepayment (PPM) and direct debit customers under the price cap would pay the same standing charge, known as ‘levelisation.’ Traditionally, consumers using prepayment meters have encountered higher energy costs than those paying via direct debit. In March 2023, […]

Webinar: Introducing Our Draft Forward Work Plan 2025 – 2028

We are pleased to invite you to our upcoming webinar, where we’ll introduce our draft Forward Work Plan (FWP) for 2025-2028. This plan outlines our key workstreams, financial projections, and strategic priorities for the next three years, focusing on our priorities for 2025-2026.   In the coming year, we will be focusing on:   Service Excellence […]

Introducing our Strategy for 2025-2030

Today, we are pleased to release our Strategy for 2025-2030, which outlines our vision and goals for the Retail Energy Code (REC) and RECCo over the next five years. You can read the document below or download it here. Share your thoughts via this feedback form. Feedback can be submitted until the 5th of February, […]

Our 2024 Annual Satisfaction Survey is now open!

We want to hear from you! This year, we’ve partnered with Researchcraft to gather your insights on the performance of REC services. The brief survey (just 10-15 minutes) covers key areas, including the REC Code Manager, Enquiry Services, Energy Theft Tip-Off Service (ETTOS), Green Deal Database, and Metering service. Take the survey now using this […]

RECCo Responds to Ofgem’s Decision on the Future of the Central Registration Service (CRS)

RECCo’s Case for the Transfer The transfer of the CRS to RECCo presented an opportunity to align switching services with REC’s consumer-focused governance framework, enabling: Enhanced service delivery; Strategic alignment with REC obligations and Operational, management, and financial challenges to be addressed. We developed a robust case and provided evidence that we could deliver additional […]

Our response to: Innovation in the retail energy market

We argue that most of Ofgem’s proposed routes to market have merit but caution against viewing them as a panacea. We also suggest an assessment of the impact on innovation of the default tariff cap, and call for more emphasis on engaging consumers on the path to Net Zero. Read our response in full here.

Our work to regulate Third-Party Intermediaries (TPIs) in the non-domestic energy market continues

Third-party intermediaries (TPIs) play a vital role in helping businesses navigate the complexities of the energy market. They provide valuable advice on energy tariffs and services, enabling consumers to make informed decisions. As the market evolves, with factors such as time-of-use pricing, flexibility, and energy export capabilities becoming increasingly significant, the role of TPIs will […]

Our commitment to becoming a menopause-positive workplace

Despite women making up nearly half of the UK workforce, many feel compelled to reduce their hours, pass up promotions, or even leave their jobs due to inadequate menopause support. Women over 50 are the fastest-growing demographic in the workplace, yet conversations about menopause are still often met with misunderstanding or silence. The average age […]