Your Responses To: Consumer Consent Solution Design Consultation
Thank you to everyone who replied to the CCS Design Consultation — we really appreciate your input, and it helps us improve the solution. You can find all the non-confidential responses below. We are currently reviewing all feedback to help refine the CCS design. We are also planning a webinar to share key themes and […]
Our Latest Stakeholder Survey Results: RECCo Performance and Actions
Stakeholder feedback shows that overall satisfaction with the REC Services continues to rise year on year. Delivered in partnership with Researchcraft, the survey sought feedback from users across all core REC Services. We’re pleased to share the latest results, which show that overall satisfaction rose to 7.6 out of 10 (↑0.1). Our COO, Elizabeth […]
Have your say: The Switching Incentive Regime (SIR) survey is now live
Ofgem is reviewing how the Data Communications Company (DCC) supports energy switching across the market– and your feedback plays a key role. If you use DCC services, this is an opportunity to share your experience and help shape how switching continues to evolve across the market. Take the survey now Takes less than 10 minutes […]
Webinar Recap: Introducing Our Draft Forward Work Plan & Budget
Key Highlights During the webinar, the team introduced our strategic aims, which guide all our workstreams. These are: Perform: Establish RECCo as a trusted, expert provider and enabler of code management and services. Protect: Safeguard consumers’ interests and data by delivering secure, retail-focused digital services. Progress: Drive solutions and innovations to support an effective retail […]
An Update on Code Reform from Our Customer Insights Manager
This month, we sat down with Ayesha Uvais, our Customer Insights Manager, to discuss her role and the Code Reform Project.
DESNZ are seeking Supplier views on the design of the Gas Shipper Obligation
The Government has launched a consultation inviting feedback on the proposed design of the Gas Shipper Obligation, now available on GOV.UK.
Partnering with City of London Police to Create a Dedicated Energy Theft Unit: Next Steps
In November 2024, we published our Outline Business Case (OBC), which proposed a partnership with the City of London Police to establish and fund a dedicated Energy Theft Unit (ETU). In this article, we discuss our progress so far, address the questions we received during the OBC consultation, and outline our next steps.
December 2024 Board Highlights
Below is a summary of the key discussion points covered in the latest RECCo Board meeting, which took place in December 2024.
Switching Performance Improvement Review Underway
Key Improvement Areas To maximise the value of the review, we have worked with DCC to prioritise the potential improvement areas and intend to focus on those which we believe will deliver the greatest benefit to users and consumers without being overly difficult to address. These areas are: Address Data Quality: DCC has had success over […]
Protecting Consumers and Market Integrity: Administering the Theft Detection Incentive Scheme on Time and Budget
About the Scheme The Theft Detection Incentive Scheme (TDIS) plays a critical role in encouraging Energy Suppliers to take proactive measures to combat energy theft. TDIS provides financial incentives to Energy Suppliers for investigating cases of theft and rewarding confirmed theft detections. This reduces the economic burden on consumers and the potential for harm and […]