Log into REC Portal
Contact

Have your say on the future REC Portal and Digital Services

Image of person using digital services on a laptop

Introducing the Digital Services Community We will be building a brand-new REC Portal to improve your experience with the Retail Energy Code (REC)—and we want your help to shape it. Set to go live in Autumn 2026, the new REC Portal will make it easier to access the tools, services, and information you need. To […]

CRS Improvements stakeholder update: A summary and thank you

An overview DCC outlined the CRS Improvements Plan, highlighting its goals to address stakeholder pain points, align with customer needs, and ensure future service resilience. Collaboration with RECCo and input from consultations and surveys have been instrumental in shaping the plan. Workstreams and projects Address Data Quality: Analysing unmatched addresses, assessing their impact with user […]

Ofgem rejects proposal to mandate TPI Code of Practice, but commitment to standards remains

These proposals were shaped by extensive stakeholder engagement—including dedicated workshops and consultation throughout the change development process—and were designed to deliver more consistent protections for small business customers by establishing minimum standards for TPIs whose fees are recovered through energy suppliers. We continue to believe that introducing a formal accreditation regime would have delivered tangible […]

Joint RECCo–DCC plan to deliver Central Registration Service Improvements Plan

What’s the background to the Improvements Plan? In December 2024, Ofgem published its decision that the Data Communications Company (DCC) will retain both Licence and Code responsibilities for the Centralised Registration Service (CRS). As part of this decision, Ofgem requested that DCC and RECCo collaborate to develop a joint Improvements Plan to deliver meaningful enhancements […]

Proposal submitted to Ofgem for dedicated police unit to tackle energy theft

What is being proposed? The Retail Energy Code (REC) Change Panel has recommended a change proposal to fund a dedicated police unit to tackle energy theft, modelled on the insurance industry-funded Insurance Fraud Enforcement Department (IFED). If approved, the proposal would see RECCo partner with the City of London Police—the national lead force for fraud—to […]

Have your say: Feedback your experience with the Switching arrangements 

What is the Switching Incentive Regime – and why does your opinion matter?  The Switching Incentive Regime (SIR) is a performance framework introduced by Ofgem in 2023 under its existing price control arrangements. It assesses how well DCC delivers switching services in line with the Retail Energy Code, focusing on both customer engagement and operational […]

Board Highlights: April 2025

Preparing RECCo’s application for the REC Licence Ofgem has confirmed that the award of the REC Code Manager Licence to RECCo will follow a non-competitive process. RECCo is actively preparing to submit the formal application by 11 June 2025. In parallel, the Executive Team is working closely with the Board to ensure all necessary governance, […]

Improving accuracy in Payment Method Levelisation submissions: A guide for suppliers

A year of collaboration – thank you We’d like to express our gratitude to all suppliers for their ongoing support of the Payment Method Levelisation (PML) scheme. Your cooperation has been critical to its success, and your commitment to fulfilling your obligations has played a key role in its smooth running. Why accurate portfolio data […]